Information Technology Support/technician

3 weeks ago

Melbourne, Australia Education and Training Full time

Location: Melbourne | Eastern Metropolitan

Job type: Part time / From 27/03/2023

Organisation: Education and Training

**Salary**: Salary not specified

Occupation: Education and Training

Reference: 1335401

**Selection Criteria**:
**SC1** Demonstrated experience and skills in coordinating a specific education support function.

**SC2** Demonstrated capacity to supervise the work of other support staff and to develop procedures and guidelines relating to the work area.

**SC3** Demonstrated high level oral and written communication skills.

**SC4** Possess the technical knowledge and expertise relevant to the position.

**SC5** Demonstrated capacity to provide advice and support to management in respect to the work area.

**SC6** Demonstrated commitment to professional learning and growth for both self and others.

**Role**:
Performs and/or supervises tasks that are carried out in accordance with guidelines, accepted practice and school policy. This may include the supervision and coordination of other education support class staff within the work area or educational program. Supervision and coordination would be limited to ensuring routine tasks are performed to required standards. Input into identifying training needs and development of education support class staff within the work area or educational program becomes an important feature at range 2.

Specialised support to achieve specific outcomes is a feature of range 2. Typically this will involve accountability for a single function, (e.g. ensuring data is properly maintained) or the operation of a work area (e.g. managing the day to day operation of a school office) under the direction of the principal or another senior manager.

Provides support to teachers and students that is beyond the routine support provided at education support class Level 1, range 1. Within an educational program assists teachers with the coordination of the support function, such as directing/organising the work of other support staff or providing a specialist support role.

Undertakes medical intervention support tasks or other specialised student/teacher support roles that require specific training that must be updated from time to time. The role is for a specific purpose for which there will be direct accountability as opposed to support roles that are carried out by a range of staff performing routine tasks under direction.

Performs technical tasks that require a sound knowledge of basic technical and/or scientific principles that are used to develop and adapt work methods and make judgements where there are clear guidelines and limited options. Routine technical support in libraries, science and information technology laboratories would be typical examples.

An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students cannot be required except where it is an integral part of the employee's position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.

**Information Technology Support/Technician Role**

The position consists of providing high level technical support for all facets of the College ICT facility. Additionally this position provides support to the Administration, Teaching staff and the students of the College.

Specific areas of support include all hardware, software, network infrastructure and communication services of the College.

Input into identifying the training needs and development of staff is an important aspect of the role at this level.

It is expected that this position will provide advice and recommendations to the principal, school council or other senior teaching staff and liaise with members of the school community, the Department and other Government agencies and service providers.

In the area of school administration this position would, under general direction, support the financial, personnel and other administrative functions of the College.

Professional support for the students of the College is a most important aspect of this role. This position would work with teachers to support the delivery of the College curriculum and provide support for the reporting of student progress to parents.

Technical support will be at an advanced level. The position could be expected to undertake a system analysis and design project for improving the College ICT facility. Technical support includes working with the library, faculties, student management teams and specialist student groups.

This position would be accountable for the delivery of specialist technical services in accordance with the clearly policy and objectives of the College.

**Responsibilities**:

- Provide specialist advice, under supervision of senior personnel, to stude

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