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Education Support Officer

5 months ago

Werribee, Australia AMES Australia Full time

Full-time ongoing position based onsite at our Werribee location
- Customer service and administration support to internal stakeholders, and current and prospective clients
- Annual salary is $60,074 + 11% super (2% salary increase on 6 September 2023)
- You must have received your first and second Covid-19 vaccinations to be considered
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Flexible Working Arrangements where it meets operational requirements

**About the position**
**Education Support Officer** position for our Werribee site. If successful, you will provide effective and quality customer service and administration support to internal stakeholders and current and prospective clients.

**To be considered for this position you will be able to demonstrate the following key selection criteria**:

- Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years' experience in an administration role
- Ability and willingness to work across multiple sites as required in the North West Education Hub
- Proven experience in the provision of administrative support in a funded/contracted setting, including the ability to communicate with a range of people (for example, CALD communities and difficult clients)
- Demonstrated knowledge of various administrative functions in Education programs including SEE, Skills First, AMEP and ACFE
- High level IT skills including use of online platforms in registering and enrolling Education clients
- Proficient in STRATA, MS Outlook, Word, Excel, PowerPoint and Teams
- Demonstrated experience and ability in using online platforms to support clients and client data reporting
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
- Experience working with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS, inputting and extracting data
- Possess strong organisational and time management skills
- Exposure to financial processes, payments and/or petty cash management
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights