Enquiries Coordinator
5 days ago
**About The Commons**
The Commons is an ecosystem of entrepreneurs, businesses & curious minds - working, connecting and growing under a common roof. Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.
**Primary Purpose of Role**
The role of the Enquiries Coordinator is integral to the daily workflow of The Commons. This person is the first point of contact with The Commons and as such requires excellent customer service skills and to the ability to develop very detailed product knowledge. The Enquiries Coordinator is responsible for answering the phone lines to The Commons and associated brands, managing the main inbox, responding to general enquiries, converting enquiries to tours, scheduling of sales tours, booking meeting and events spaces and answering questions about The Commons products. This position can be based in either Sydney or Melbourne.
This is a fast paced, entirely computer and phone-based role that requires extreme attention to detail, outstanding customer service, highly developed organisation, and calendar management skills. You will also work towards targets and be expected to hit KPIs. You will work within a collaborative and tight-knit team and be empowered to achieve more and succeed in growing company.
The responsibilities of the role include but are not limited to:
- Manage all inbound leads.
- Qualify leads for solution that works with the enquiry.
- Ensure all data received is accurately entered into our CRM
- Update and maintain CRM with all leads
- Communicate with our Membership Managers and Community Teams.
- Consult and Inform consumers of the best available solution we can provide based on their business requirements.
- Support booking for external enquires for meeting and event spaces.
**About You**
Additional skills and attributes which are desirable include,
- Excellent communication skills
- Experience in a hotel or hospitality reservations environment preferred
- Track record of use of CRM and Google suite of products
- A distinct focus on delivering excellent service and experience excellence.
- Excellent and proven people skills.
- Fresh, fun attitude with a passion for hospitality and creating a memorable experience for our members.
**KEY RESPONSIBILITIES**
**MEMBERSHIP ENQUIRIES**
- Qualify initial leads and pre-screen organisations
- Liaising with Community Team/Community Manager(s)/Membership Managers to discuss team fit, conflict of interest and suitability
- Provide information about The Commons Memberships and other product offerings over the phone
- Schedule sales tours across all Commons locations including associated brands (Central House)
- Follow up sales leads and keep CRM updated with progress
**VIRTUAL OFFICE SALES**
- Answer questions regarding the Virtual Office products
- Input sales leads into CRM (Salesforce)
- Support the sale and onboarding process for all Virtual Office leads.
**EXTERNAL EVENTS/STUDIO/MEETING ROOM ENQUIRIES**
- Act as first point of contact for external meeting room enquiries and demonstrating knowledge of all photography/studio/meeting/event spaces across our network
- Knowledge of the sales process for external meeting rooms
- Booking meeting rooms/Event/Studio spaces across our network
**DATABASE MANAGEMENT**
- Update and maintain CRM system (Salesforce) with all leads
- Manage and maintain general internal databases such as account log in and supplier details
**VALUES**
All actions, conversations and behaviours are to display behaviours that reflect the philosophy and values of The Commons.
-
Enquiries Coordinator
2 months ago
Melbourne, Australia The Commons Full time**About the Commons** Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate. **About the Role** The Enquiries Coordinator is responsible for managing incoming...
-
Sales Administrator
7 months ago
Melbourne, Australia Spire Recruitment Full timeStrong previous real estate admin skills required - Take all initial inbound sales enquiry - coordinate inspection bookings - Exciting role for administrators with excellent phone skills If you are an experienced real estate administrator but bored of the same old same old, here is an exciting opportunity for something just a bit different. We are looking...
-
Scheduling Coordinator
3 hours ago
Melbourne, Australia Veritas Recruitment Full timeNoble Park - Full-time hours - Hands on training **The company** Our client is a well-known and respected local business that has been offering custom-made home window furnishings for 30+ years. **The role** An exciting opportunity for a scheduling coordinator has become available. Based in the head office at Noble Park, this role focuses on delivering...
-
Admissions Coordinator
2 months ago
Melbourne, Australia Mercy Health Australia Full timeEmployment Type: Full Time Location: Hughesdale Upload with Application: Resume, Cover Letter and any relevant qualifications Contact: Tessa Devery Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided...
-
Office Coordinator
5 days ago
Melbourne, Australia Sharp & Carter Full timeCollins Street location | Hybrid work model - Dynamic & inclusive team environment | Opportunity for learning & development - Attractive salary packaging | Highly varied and exciting role **The Company** Our client is a leading provider of accounting, advisory, and wealth management services and has provided trusted advice to a diverse client base for over...
-
Governance Coordinator
9 months ago
Melbourne, Australia Hudson Australia Full timeOrganisational Relationships This role reports to the Manager Strategy, Governance and Risk and liaises with all internal stakeholders, peers in water corporations or local government, government agencies and members of the public. The Governance Coordinator is also responsible for supervising the Governance Officer Position Objectives The Governance...
-
Ecommerce Customer Service Coordinator
7 months ago
Melbourne, Australia Six Degrees Executive Full timeLocation: - Melbourne- Job Type: - Permanent- Salary: - $65,000 - $75,000 + super- Contact: - Oscar Wyer About the company Our client is an innovative supplier of gym equipment who is looking to expand their global success in the Australian market. With a new facility in Tullamarine, they require a customer service coordinator to take control of the...
-
Branch Coordinator
7 months ago
Melbourne, Australia elle belle recruitment Full timeWell established chemical supplier - Manage all operations in Small Victorian Branch - Cheltenham location **Branch Coordinator** **The Business**: This small & highly successful industry leader speclise in the supply of chemicals to a vast customer base across Australia. Supplying a variety of industry sectors, they are known for their exceptional service...
-
Customer Service Coordinator
4 days ago
Melbourne, Australia Pace Appointments Full timeOur client is a distinguished international leader within the chemical industry. Over the years, they have refined their expertise to four different specialties. This has contributed to their success in providing not only innovative solutions, but also sustainable results to their customers. This has led them to becoming one of the most well known and...
-
HR Coordinator Financial Services
3 days ago
Melbourne, Australia FourQuarters Full timeCommencing Immediately - Potential Temporary to Permanent conversion - National Financial Services Co. Flourishing Financial Services firm based in CBD, are looking for a fast paced, thorough and methodical HR Coordinator to support them with generalist HR matters. Initially commencing on a temporary basis, this role has scope to become permanent. The role...
-
Service Coordinator
7 months ago
Melbourne, Australia Access Hardware Full time**Introduction**: Established in 1975, Access Hardware is a family owned and operated Australian company dedicated to excellence in all aspects of architectural hardware and security solutions. We are Australia’s largest specialist distributor of architectural door hardware, and associated products for the construction industry. With offices across...
-
Sales Coordinator
4 days ago
Melbourne, Australia Jinding Full time**Introduction**: Who we are Jinding is a single entry point for wealth creation through high-quality property and astute investments. Australian owned and operated, we are headquartered in Melbourne with offices in Sydney, Brisbane, Canberra and China. Since launching in 2016 we have established a Developments pipeline worth over $2 billion in value...
-
Data Engagement Coordinator
7 months ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 6, Ongoing - $84,670 to $96,267 per annum, plus an additional 15.4% Superannuation - Melbourne preferred. All capital city office locations will be considered The role is responsible for organising outreach activities to build and foster a culture of best-practice data management across and within business areas. These activities include: -...
-
Vc Coordinator
7 months ago
Melbourne, Australia Lloyd Connect Full timeStunning Collins St location, 2 shifts 8am to 16.15pm & 11am to 19.15pm M to Fri - Utilise your Cust Svc/Helpdesk, AV & VC skills. Career development on offer! - Work in an office space with the latest VC equipment & software! Would you love to get your weekends back but enjoy working in video conferencing and providing high level customer service and...
-
Vc Coordinator
7 months ago
Melbourne, Australia Lloyd Connect Full timeStunning Collins St location, 2 shifts 8am to 16.15pm & 11am to 19.15pm M to Fri - Utilise your Cust Svc/Helpdesk, AV & VC skills. Career development on offer! - Work in an office space with the latest VC equipment & software! Would you love to get your weekends back but enjoy working in video conferencing and providing high level customer service and...
-
Travel Coordinator
3 days ago
Melbourne, Australia AA Appointments Full time**TRAVEL COORDINATOR - ENTERTAINMENT x 2** **LOCATION - MELBOURNE - HYBRID** **SALARY PACKAGE: $60K-$65K + Super** Our client is looking for two talented Travel Coordinators to join their fun and dynamic Entertainment Department. Adapt to a changing environment and work collaboratively with your team to successfully handle your client’s...
-
Conference & Events Coordinator
18 hours ago
Melbourne, Australia Accor HQ Full timeAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...
-
Concierge Coordinator
5 days ago
Melbourne, Australia Park Hyatt Melbourne Full timeSummary **About Park Hyatt Melbourne** Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches. **About the Role** As the Concierge...
-
Data Privacy Coordinator
7 months ago
Melbourne, Australia CitiPower and Powercor Full time**Data Privacy Coordinator**: - Melbourne, VIC, AU, 3000**About us**: We’re a team that cares about you and your community. CitiPower, Powercor Australia and United Energy are electricity distributors and supply power to more than 1.9 million Victorians. We own and manage the technology - poles, wires, meters, and distributed technologies such as storage...
-
Office Coordinator
7 months ago
Melbourne, Australia Johnson Recruitment Full timeBe that admin 'go to' person every office needs - Work with the senior exec team to bring to life the organisation's vision - Enjoy variety, autonomy and team work all rolled into one **The Organisation** A highly successful membership organisation located in stunning, modern national office in the CBD. Their mission is to lead, promote and support...