Help Desk Coordinator

**Help Desk Coordinator**

Canterbury College is a high-performing, award-winning Anglican ELC to 12 school, serving the dynamic growth corridor of Logan, northern Gold Coast, the Scenic Rim and southern Brisbane.

Canterbury was established in 1987 as an academic school in the grammar school tradition. There is an unrelenting focus in the school on all-roundedness in our students, reflecting that academics, sport, performing arts, service and leadership are core dimensions of a Canterbury education.

**About the Role**:
The College is currently seeking a permanent, full-time, multi-talented **Help Desk Coordinator** to work in its busy on-campus IT Department.

The successful applicant will be an integral part of our small, tight-knit, supportive and friendly IT team, overseeing the IT Help Desk with a primary focus on providing vital day-to-day support with resolving user and system issues as well as assisting in updating the ICT infrastructure as required.

**Responsibilities may Include**:

- Provide advanced technical support to resolve complex IT issues, escalating to higher-level support when necessary.
- Assist in the management of IT assets, ensuring accurate records and efficient resource allocation.
- Diagnose hardware, software, printing, phones including network problems and escalate as required.
- Assist in classrooms with IT-related needs, ensuring smooth operation of technology during lessons.
- Support the AV coordinator with setup, maintenance, and troubleshooting of audiovisual equipment. Maintain AV in classrooms.
- Plan and implement IT solutions to enhance the efficiency and effectiveness of the school’s technology infrastructure.
- Provide guidance and support to the IT team and colleagues, including professional support to academic staff.
- Maintain comprehensive documentation of IT processes, procedures, and support activities.
- Conduct training sessions for staff and students on new technologies and software to ensure effective use.
- Assist in the development and enforcement of IT policies and procedures to ensure compliance and best practices at the IT Helpdesk.
- Manage and support the SIS, ensuring data integrity and accessibility for staff and students.
- Administer user permissions and access rights across various systems to maintain security and compliance.
- Lead or participate in IT projects, ensuring they are completed on time and within budget.
- Oversee and maintain the school’s bell systems, support security and alarms to ensure timely and accurate operation.

**Key Selection Criteria**
- Proven ability to track and manage IT assets, ensuring accurate inventory records and efficient allocation of resources.
- Proven experience in providing advanced technical support to resolve complex IT issues, with the ability to escalate to higher-level support when necessary.
- Experience in managing and supporting Student Information Systems (SIS), ensuring data integrity and accessibility for staff and students.
- Ability to assist in classrooms with IT-related needs, ensuring smooth operation of technology during lessons.
- Demonstrated ability to coordinate with external vendors for the provision of IT support and services, ensuring quality and timely delivery.
- Strong documentation skills to maintain comprehensive records of IT processes, procedures, and support activities.
- Excellent customer service skills, ensuring all users receive timely and effective support.
- Able to provide clear instructions to staff and students on new technologies and software to ensure effective use, including professional support to academic staff.
- Experience in overseeing and maintaining the school's bell systems, supporting security and alarms to ensure timely and accurate operation (highly advantageous)

**Essential Qualifications**:

- Have a current Positive Notice working with children Blue Card, or the ability to obtain one.
- Certificate III or Diploma of Information Technology or equivalent experience in a relevant position.
- Experience working in an educational setting highly regarded.

**Why Join Canterbury College**:
We value the professional development of our staff and offer a dynamic and engaging workplace. We nurture a whole of College approach to wellbeing and staff development.

**How to Apply**:
**Applications close COB Friday 06 December 2024.**
- Canterbury College supports the rights of children and young people and is committed to the safety and wellbeing of students enrolled at the College. As such, the successful applicant will be expected to adhere to the College’s policies and procedures relevant to student care and protection._