Technology Support Advisor

4 months ago

Campbellfield, Australia Komatsu Full time

Join a global OEM with opportunities for growth and development
- Discounts on technology, health, travel & more
- Work autonomously, build relationships and make the role your own**The Opportunity**:
Join us in an exciting role where you'll be responsible for delivering specialist product demonstrations, training, and support on Komatsu's Smart Construction solutions. From intelligent Machine Control to quarry fleet management systems and site optimisation software, you’ll have the opportunity to showcase and empower customers with the latest advancements. By supporting customers both remotely and on-site, you'll play a crucial role in ensuring their overall satisfaction and success. You'll also have the chance to work closely with the sales team, assisting in selling Smart Construction solutions and gathering valuable customer insights. Additionally, you'll be involved in testing new technologies and projects, ensuring they are market-ready and well-received by customers. As an active participant in field days, trade shows, and market events, you'll have the platform to communicate the advantages of Komatsu and Smart Construction Division products. With a focus on customer support and technology utilization, this role offers a dynamic and fulfilling opportunity to drive innovation and shape the future of the construction industry.

**Roster**:Monday - Friday

**Role Located**:Campbellfield, VIC

**Komatsu benefits**:

- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: Earn $5,000 (plus an additional $1,500 for HD Fitters) for referring a new employee to Komatsu

**What we are looking for**:

- Proven expertise in integrated machine control, including setup, calibration, operation, and comprehensive training and handover, as well as demonstrated experience in aftermarket positioning, weighing, and other system installations, calibration, operation, and training/handover.
- Customer-centric mindset with a strong desire to ensure high levels of customer satisfaction
- Proactive and self-driven, with the ability to work independently and take initiative
- Encouraging innovation and constantly seeking new opportunities for the benefit of the company and customers
- Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

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