Care Operations Manager

4 weeks ago

Mandurah, Australia Home Instead Full time

This is an opportunity to join a rapidly growing values driven organisation, enhancing the lives of ageing adults and their families. Do you want to make a real difference to the lives of older Australians and lead changes in the sector? Do you have a knack for supporting businesses and leaders reach their full potential? Do you want to be part of a fast paced and agile team?

**We are a leading global brand**
Home Instead services include Home Care Package management, assistance with personal care, light household duties, meal preparation, medication reminders, transport to appointments, shopping and social outings. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world. In Australia, at Home Instead our national network of independently owned and operated offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. _To us, it’s personal._

**About this opportunity**
As a Care Operations Manager (COM) you will lead the Home Instead Perth North and South West WA team in successfully navigating the business challenges & opportunities. **The role will be Mandurah based with a requirement to visit the other 3 Home Instead offices when required.**

This hands-on senior leadership role operates in a fast-paced service-based environment, where the ability to juggle priorities, yet systematically close out tasks that drive outcomes, is crucial. You will be responsible for managing day to day Client and People Experience to ensure our client care services are of a consistently high standard as represented in our organisational values, whilst ensuring we are compliant with all legislative, regulatory and aged care quality standards.

Drawing on previous leadership experience, you’ll foster strong relationships with your team; motivating and guiding them to achieve business goals, as well as providing them with constructive and supportive feedback that drives business capability and aids personal growth. You will identify new business opportunities and develop and grow the business through strong community partnerships and networking.

You will drive change and implement best practices to maximise efficiencies, streamline and simplify processes to optimise business operations and future growth. Strong stakeholder engagement and a proactive approach to people development will be required, as well as a solid knowledge of data analytics and reporting. You’ll have a proven track record in a similar role, with demonstrable financial and commercial acumen combined with a strong analytical skillset, and the ability to derive insights from data. You’ll be able to distil and communicate information succinctly to enable robust business decision-making and have experience working with senior managers on such matters.

This is an excellent opportunity to join a growing business, in a dynamic market, in a highly visible and impactful role. We have a strong community purpose, with clear organisational values and culture. This is a leadership role that embraces those who want to take ultimate responsibility for their role in our global organisation and clearly align themselves with our mission to change the face of ageing in Australia.

**About you**
- Qualification in nursing / experience essential (Clinical care) - Desirable
- Qualifications relevant to management and/or business
- Demonstrated experience in aged care
- Experience in ensuring the quality and continuous improvements
- Strong analytical and leadership skills and experience in developing and motivating staff
- Strong people management skills and understanding of the employment landscape in Australia.
- Strong relationship and stakeholder management skills.
- Sound commercial acumen
- Strong understanding of contracts and legal documentation.
- Solutions focused with strong listening, influencing and decision-making skills

How to apply:
Applications must be either Australian Citizens or Permanent Residents, with a full WA Drivers Licence and Police Clearance with no disclosable outcomes.

Schedule:

- Monday to Friday

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Aged care or Disability: 5 years (required)
- Management: 1 year (required)

Licence/Certification:

- Australian Drivers Licence (required)
- work rights in Australia (Aus Citizen or Perm Resident) (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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