Care Coordinator

2 weeks ago

Mandurah, Australia Home Instead Full time

Are you a client coordinator ready to transition to a company that values the client, the carers and encourages a relationship-based service, whilst being part a great team?

Or are you someone experienced in working in aged care and hold Cert 3 or above, with administrative and communication skills waiting to be invested in?

**About Us**:
Home Instead Perth North and Southwest is a national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our client's needs and we are committed to addressing the individual and national challenges of Australia's ageing population.

Our workplace culture is very important to us. We have a very approachable and supportive team and we support each other to ensure the best quality service for our clients.

**About our Coordinators and the role**:
Our Care Services Coordinators are passionate about the support we provide to our client’s, positively engaging with each individual and their families and ensuring that our support is personalised to what they want it to be.

Working closely with our Schedulers, Care Advisors and finance team, as a Care Services Coordinator you will:

- Manage your own client base, ensuring services being delivered are those of quality
- Visit your clients and families on a regular basis to review the services required
- Complete comprehensive care reviews of need and develop care plans in-line with funding allowances to ensure client’s needs are best supported
- Work alongside the rostering team when allocating the best suited CAREGiver for the service, taking into consideration the client’s preferences, hobbies, interests and tasks required
- Monitor and respond to incoming service feedback reports
- Meet and introduce the CAREGiver to each client’s very first service

**Qualifications & experience**

We are looking for someone who shares our passion for providing exceptional care to our clients, you will have previous and relevant experience of working in aged care with some understanding of Home Care Packages and managing care services.

We do need you to have strong administration skills (Microsoft Office, database experience) and an excellent customer approach. Be an effective communicator (clear spoken and written) and have demonstrated problem solving skills.

The role requires you to be able to work both on your own and as part of a team, be self motivated and be able to multi task in this fast paced role.

Pool Car's are available, however you will also be required to have your own vehicle and a valid Australian Driver's license.

Our current opening supports clients in the western Peel area and is based from our modern Mandurah office

**How to apply**:
Please note: We will be commencing with shortlisting immediately.

We reserve the right to close the position without notice.

**Salary**: From $71,300.00 per year

**Benefits**:

- Referral program

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Application Question(s):

- Please provide details of your administration skills and experience
- Do you have experience and knowledge with Home Care Packages?

**Experience**:

- Aged care: 1 year (required)

Licence/Certification:

- Australian Drivers Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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