Application Support Analyst

3 weeks ago

Sydney, Australia Navitas Full time

**About the role**

The ASA will take primary responsibility for providing quality support to existing users, whilst assisting project teams in supporting new users of Group Application products during implementations. The ASA will first-and-foremost provide quality customer service and will handle incoming support requests via the Service Desk. Support requests may require troubleshooting, training or escalation but the ASA will own and maintain the relationship with the customer throughout to ensure a consistent user experience.

This is a parental leave relief position for approximately 8 months from mid July 2024. We are flexible on work location within Australia.

**The person we seek will ideally have the following**:
**Essential**:

- Exceptional customer service skills
- Ability to establish and maintain effective working relationships with key stakeholders and other members of IT
- Previous experience in an Application Support capacity
- Ability to assess reported incidents and either provide a resolution or track them through to successful solution by escalating to the appropriate resource
- Ability to work as part of a global IT team, with outstanding communication skills

**Desirable**:

- Knowledge of the Education sector
- Student Management System exposure
- Admissions process experience
- Familiar with modern Learning and Teaching administration processes, e.g. timetabling

**What we can offer you**:

- A purpose driven, engaging and supportive team environment
- On the job learning and development
- Work perks such as;
- Discounted gym memberships
- Technology & cinema discounts to name a few
- A competitive salary package
- An opportunity to work with others committed to transforming lives through education
- Health and wellbeing packages which include free counselling for employees and family

**About Us**

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 56,000 aspirational students across our global network each year.

**Diversity and Inclusion**

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

**How to apply**

Applications close on Friday, 28/06/2024 at 5:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

**Extra information

  • Applications Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Charter Bridge Consulting Full time

    Home Blog Applications Support Analyst – Sydney Applications Support Analyst – SydneyWe require a Technical Support Analyst with at least 3 years working in a busy helpdesk/support environment supporting applications within a large commercial environment. Your technical support experience will include Windows, MS SQL, Unix, Linux and Sharepoint.This is a...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Excellent Application Support Team in Sydney Leverage your tech skills in Networking & SQL Fantastic opportunity to levelup your app support careerOur client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get involved and...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Profusion Group Full time

    Permanent role paying up to $100k base + super Hybrid role split between Sydney CBD and home based working Opportunity to work for a Wealth & Investment ManagementApplication Support Analyst- Permanent role paying up to $100k base + super (negotiable):Hybrid role split between Sydney CBD and home based working:- Opportunity to work for a Wealth & Investment...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia The Drive Group Full time

    Job description Application Support Analyst - 6 month rolling contract* $ p/d inc super* Hybrid role, wfh 2/3 days per week TheDriveGroup are partnering will a well known business who are looking to add an additional application support analyst who will be responsible for investigating application issues and diagnosing the root causes whilst minimising...

  • Application Support Analyst

    4 weeks ago

    Sydney, Australia Latitude IT Full time

    Excellent Application Support Team in Sydney - Leverage your tech skills in Networking & SQL - Fantastic opportunity to level-up your app support career Our client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get...

  • Application Support Analyst

    4 weeks ago

    Sydney, Australia Eclipx Group Full time

    DescriptionASX 300 listed financial services organisation Flexible & hybrid working arrangements Sydney locationDo you want to:work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? understand the strategic direction of your organisation and how your effort contributes to...

  • Trading Applications Support Analyst

    3 months ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Trading Applications Support Analyst

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyAsset ManagementContract or TemporaryOur client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Application Support Analyst

    3 weeks ago

    Sydney, Australia Continuum Recruitment Full time

    **Application Support Analyst** - $90000-$105000 - Sutherland Shire OR Liverpool City Council locations - Working from home flexibility - Annual salary reviews - Career development opportunities - Salary packaging options **About the Company** My client is an award winning, global corporation earning over a billion in annual revenue, and employing...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Navitas Full time

    Application Support Analyst (parental leave contract) Sydney, Australia Salary: Employee discounts, salary sacrifice About the role The role of Application Support Analyst (ASA) is to undertake support for the Navitas' corporate IT environment, its propriety applications and surrounding components. We are flexible on an Australian based work location that...

  • Applications Analyst

    3 weeks ago

    Sydney, Australia The Recruitment Company Full time

    **The Company** A great opportunity has opened up for an experienced Application Analyst to join a highly collaborative team within a large renowned Non-for-profit organisation based in Sydney. **Skills Required**: - Exposure or experience with SQL, SharePoint, JavaScript and dynamic 365. - L2 & L3 escalation handling and troubleshooting experience - At...

  • Applications Support Analyst

    3 weeks ago

    North Sydney, Australia Pacific National Full time

    **Application Support Analyst** - ** Take ownership and manage Level 2 incidents end to end**: - **Join a friendly and supportive team**: - **Learn about train technology and obtain hands-on experience in the world of rail and logistics** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul...

  • Senior Applications Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Uniting Full time

    Exciting opportunity available - Senior Application Support Analyst - Dynamics 365 Finance and Operations Specialist - Sydney CBDUtilize your expertise in application support, project delivery, and solutions design to drive innovation and excellenceLead and mentor junior team members to foster their growth and developmentShowcase your exceptional...

  • Applications Analyst

    3 weeks ago

    Sydney, Australia The Recruitment Company Full time

    **The Company** A great opportunity has opened up for an experienced Application Analyst to join a highly collaborative team within a large renowned Non-for-profit organisation based in Sydney. **Skills Required**: - Exposure or experience with SQL, SharePoint, JavaScript and dynamic 365. - L2 & L3 escalation handling and troubleshooting experience - At...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Marsh McLennan is seeking candidates for the following position based in our Sydney office:Application Support AnalystWhat can you expect?The Senior Technical Support Analyst will be a member of the Application Management Services (AMS) Application Support Group under MMC Tech. The key responsibility is to provide high quality Level 2 application support to...

  • Application Support Analyst

    4 weeks ago

    Sydney, Australia Marsh Pty Ltd Full time

    Marsh McLennan is seeking candidates for the following position based in our Sydney office:Application Support AnalystWhat can you expect?The Senior Technical Support Analyst will be a member of the Application Management Services (AMS) Application Support Group under MMC Tech. The key responsibility is to provide high quality Level 2 application support...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Austcorp Executive Full time

    The Client:An Australian owned and operated construction company, a well respected and award winning Business operating across Queensland, New South Wales and MelbourneDesired Skillset:Qualifications/Experience for Applications Support Analyst role:Business skills and technical IT knowledge Experience in customizing systems through SQL queries Experience...

  • Senior Applications Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Uniting Full time

    NEW full time permanent role - Senior Application Support Analyst - Dynamics 365 Finance and Operations GURU Sydney CBD - Hybrid work modelUtilise your expertise in application support, project delivery, and solutions design to drive innovation and excellence. Lead by example and mentor junior team members, sharing your wealth of knowledge and expertise to...

  • Senior Applications Support Analyst

    4 weeks ago

    Sydney, Australia Uniting Full time

    NEW full time permanent role  - Senior Application Support Analyst - Dynamics 365 Finance and Operations GURU!!  Sydney CBD - Hybrid work model Utilise your expertise in application support, project delivery, and solutions design to drive innovation and excellence. Lead by example and mentor junior team members, sharing your wealth of knowledge and...

  • Application Support Analyst

    3 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Toll Group (not for Hatch)** Hatch is supporting Toll Group to find a great Application Support Analyst to join their Software Engineering team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Toll Group. **About the role at...