Initiative Lead

4 days ago

Melbourne, Australia AGL Energy Full time

Powering Australian Life.

At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

About the Role
- Permanent opportunity in the Connections & Billing department at AGL
- Hybrid work arrangement - Office and work from home
- Excellent benefits, leave policies, discounted power and mobile plans

We have an opportunity for a curious individual to expand on their experience and skills as an Initiative Lead. You will be responsible for delivering initiatives for the operational connections and billing functions to ensure AGL delivery an exemplary customer experience through the delivery of continuous improvement projects.

The team are required to work across the business under an Agile continuous improvement framework to identify drivers of customer dissatisfaction and process inefficiencies, to resolve, reduce work volumes and eliminate cost. As well as driving operational efficiency through consistent monitoring and review of connections and billing processes.

What you’ll be doing (Main key responsibilities)
- Optimising the customer connections & billing experience
- Managing CAPEX and OPEX budgets, and delivery to budget
- Designing and implementing future state strategies and processes
- Maintenance and improvement of strong stakeholder interaction models with relevant groups
- Engaging with key stakeholders, senior management and the broader business to enable strategy delivery
- Focus on Digital Adoption and building on the Digital self-service options for customers through the Connections and Billing processes
- Financial optimisation - maximising revenue, cash flow, working capital - minimising cost.

About You

What you’ll bring to the table:

- Extensive operational experience within the energy industry, including sound understanding of Billing and/or Connections processes.
- Strong stakeholder management and interpersonal skills, with high quality written and verbal communication capability
- Proven strategic and innovative thinker
- Strong problem solver with research, analytical and conceptual skills
- Experience working within projects or system improvements which impact cross functional teams, coupled with a pragmatic approach towards getting things done
- Experience working with Agile methodology (SAFe exposure a bonus), Lean/Six Sigma Process improvement and System change processes is advantageous
- Experience with general business management and an understanding of business drivers
- Demonstrable knowledge of improvement processes, including assessment of ideas, cost vs benefit analysis, solution development, testing, post go live monitoring, benefits realisation and an appreciation of risk management

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Project Management - Group

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