Customer Experience Consultant

2 months ago


Melbourne, Australia Sharp & Carter Full time

Flexible leave and working hours
- Be a part of a well-known brand across Australia
- Diverse and inclusive team offering growth

**About the role**

In this role, you will be responsible for ensuring that customers have a positive and memorable experience throughout their journey with the organisation. You will serve as the main point of contact for customer inquiries, concerns, and feedback, and will work closely with internal teams to resolve any issues and improve the overall customer experience.

**About the company**

With the head office based in Melbourne Central, our client is one of Australia's largest department store group, with over 50 stores across Australia. They have a very collaborative and inclusive culture offering opportunities for career growth and development.

**Benefits**
- Flexible leave and working hours
- Awards & recognition
- Rewards and employee benefits
- Career progresion
- Discounted gym membership

**Duties**
- Be an expert in finding solutions to customers issues
- Handling customer feedback
- Taking customer calls
- Updating account details
- Administrative support

**Skills and Experience**
- Previous experience in a Customer Service role
- Strong problem solving skills
- Ability to build rapport
- Excellent communication both written and verbal
- Ability to work in a fast paced environment


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