Customer Engagement Experience Consultant

2 weeks ago

Melbourne, Australia WISE EMPLOYMENT LTD Full time
  • Competitive base salary + super + NFP salary packaging + bonuses + more
  • Are you a results driven customer service professional, and enjoy a challenge?
  • "Top 30 Most Inclusive Employer 2022/2023" - Diversity Council Australia

For over 30 years, we have been inspiring, transforming and empowering people with a disability by connecting them with employers who care. Each year, we help more than 12,000 people on the path to self-sufficiency through meaningful work.

At WISE, we believe that our entire community benefits when everyone can achieve their potential.

Joining us as a Customer Engagement Experience Consultant, you will:

  • Be the first point of contact and a welcoming voice for our customers
  • Be an integral part of the Customer Engagement Experience team
  • Communicate with our customer daily, providing game changing customer service
  • Show empathy and compassion whilst remaining target focused
  • Support our Employment Consultants and the wider team, contributing to the ultimate goal of placing our customers into sustainable employment
  • Display excellent problem solving capabilities and be a strong team player
  • Be ready to continually challenge the status quo and push yourself to be the best you can be with continuous learning, personally and professionally

You will work in a collaborative, professional team within an agile and positive work environment. You will be part of a workplace, which genuinely cares about its people, our customers and the community at large.
  
As a valued member of the WISE family you will receive a competitive remuneration package including base salary, superannuation, not for profit salary packaging, company laptop, iPhone and much more

Located at Box Hill, this is a full time permanent position.

To be considered for this role you will thrive on our key attributes:

Customer Centricity
Every action you take and decision you make considers the impact on the customer. You deliver a high-quality service to customers, demonstrating qualities of empathy and compassion. 

Curiosity & Creativity
You are continually challenging the status quo, falling in love with the problems we face to improve on what we do for our customers. You consistently ask questions that lead to innovative solutions. 

Adaptability
You are a key contributor to the culture of our organisation, able to adapt and thrive in a continually evolving environment. You embrace new ways of working and commit to life-long learning, all whilst ensuring our customers receive a 'game-changing' experience. 

Resilience
Sometimes, our environment can be considered challenging, this makes resilience a key attribute for all of our people. Change is constant and fundamental to our employees' development. We want our teams to use their drive for change to fulfil their passion and achieve their goals. 

Growth mindset
We focus on progress rather than perfection, we learn to love our problems and we embrace our mistakes as opportunities to learn from. You are motivated to work hard and tackle any and all challenges in an agile and iterative way, continually evolving the way you work.

To Apply
Please submit a current resume that demonstrates how you meet the above-specified attributes.
  
To be the successful applicant, you must have the right to work in Australia, a current driver's license, satisfy a national police clearance check, and Working with Children Check requirements.
  
Please note that we commence shortlisting candidates as soon as possible, and as such early submission of your application is encouraged to ensure you do not miss out on this great opportunity.
  
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at jarrod.prosser@wiseemployment.com.au 

Here at WISE Employment, we encourage and welcome candidates from all backgrounds including Culturally and Linguistically Diverse backgrounds, candidates with Disability, members of the LGBTQIA+ community and Aboriginal and Torres Strait Islander candidates.

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