Showroom / Sales Support - Luxury Stone

3 weeks ago

Melbourne, Australia Bespoke Career Management Full time

**Sector**:Architectural and Interior products
- **Job Ref**:61351

**About this role**:
A highly-regarded importer and distributor of opulent stone, porcelain and ceramic, sourced from around the world.

Showroom Support is an integral role to deliver high level of customer service and support to all aspects of a customer’s needs, and this role is mediating within internal departments and between clients and the Company.

Upon an inquiry, led by the Business Development team, the role will be responsible for assisting with quotes, follow-ups, checking on material requirements and identifying new sales opportunities from the existing clients.

This customer-facing role, will deliver a high level of service and support to the sales & warehouse admin teams, ultimately building on the relationships created by the business development team.
Operating from our Cremorne retail end, the role will work with many different stake holders in the business, streamlining all aspects of the customer experience pre-order confirmation, whilst creating a single point of contact between BDM team and other departments.

**Key Responsibilities**
- Opening/Closing Showroom
- Customer Service/ General sales, attending to clients who walk in
- Answering phone calls and addressing or re-directing enquiries
- Assisting with meetings held at the showroom with Clients, coffees, samples etc
- Assisting with general housekeeping of the Showroom, including stocking up of food/coffee,
stationary supplies and keeping place neat and clean
- Keeping sample wall stocked up - labelling and storing of samples
- Help organise and maintain all Porcelain Ranges on display, keeping it filled and up to date
- Organising back-office area
- Assist with organising events
- Preparing showroom for meetings, make sure everything is clean, tidy and well presented
- Assist with sourcing and finding alternatives for projects
- Booking couriers - CIVIC, FedEx etc
- Posting samples
- Tracking Parcels
- Completing tasks handed down from Management

**Skills and Experience**
- Knowledge of MYOB
- A qualification related Architecture or Interior design
- Excellent communications skills
- Good organisation skills are required
- Required to have a sound understanding of industry standard computer software.
- Attention to detail
- Reliability and punctuality
- Ability to work under pressure
- Having experience in customer service is an added advantage
- Having knowledge in construction is an added advantage.

**Culture and Benefits**
- Stunning Showroom
- Professional working environment
- Work for a highly regarded industry leader
- Strong corporate culture
- Richmond showroom
- Awesome cafes and restaurants in walking distance
- **Career Growth** into BDM team

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