Concierge

2 months ago

Sydney Central Business District, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the role**

This position is responsible for the front line service to staff, members, customers, patients and visitors to HCF House, located in Sydney CBD. Additionally, the role is responsible for the visual appearance and operational efficiency of both the Ground and Mezzanine levels of HCF House as well as the End of Trip Facilities.

**Key responsibilities**
- Provide a highly professional Reception function for visitors and staff attending the building and the Business Centre
- Register visitors individually as well as provide a pre-meeting group registration service for larger groups
- Organise courier deliveries to and from HCF House while maintaining a detailed log of jobs booked
- Receive deliveries at Reception, notify staff and keep a detailed log
- Daily monitoring of the meeting rooms and the break out areas schedule, as well as assistance with the use of the rooms and audio visual equipment. Experience in the use of technology, especially Video Conferencing equipment, is encouraged.
- Management of the Meeting Room booking system to provide assistance and alternate solutions to staff inquiries on meeting room bookings
- Conduct regular walkthrough of the HCF House meeting rooms, check the technological equipment and report issues for maintenance
- Ensure Clean Desk policy is being implemented and risk of compromise minimised
- Work closely with Security, Facilities and Executive Assistants to ensure the highest level of service
- Support the Workplace Manager in operational efficiency of HCF House as well as ad hoc projects and administrative tasks
- Follow Workplace Management Standard Operating Procedures

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- Prior experience in delivering exceptional service in a front-line service environment
- Professional appearance and immaculate dress to suit a corporate environment
- Drive, passion and commitment to delivering a positive experience with all interactions
- Ability to maintain calm under pressure or with changing situations
- Strong working knowledge of MS Office programs - Word, Excel, PowerPoint and Outlook
- Familiarity with the use of Video Conferencing equipment
- Strong organisational and time management skills
- Courteous manner, orientated to assisting others
- Ability to be articulate and effective in all communications - verbal or written

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts on HCF’s suite of products, life, pet, travel and general insurance
- Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support. With our flexible working arrangements, growing with us is made easier in our own uncommon way.

**A career with us - How to Apply

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