Voice of Customer Manager

Dive into Customer Insights and Drive Business GrowthSquareTrade is an innovative company that prioritizes customer satisfaction above all else. We are seeking an experienced CX professional to join our team and lead our Voice of Customer (VoC) program.As a member of our team, you will be responsible for managing the VoC function, analyzing customer...

Join Our TeamWe're seeking a highly motivated and experienced professional to lead our Voice of Customer initiative, focusing on delivering exceptional customer experiences and driving business growth.ResponsibilitiesDevelop and execute strategies to collect, analyse, and act on customer feedback, using VOC tools and methodologies.Collaborate with...

About UsSquareTrade is revolutionizing a $30 billion industry with service innovation and attention to customer satisfaction. We have over 100 million customers and partner with leading retailers and carriers worldwide.Our Vision:To elevate the customer voice in delivering services.To drive a culture of customer excellence within our organization.What We...

Job DescriptionWe are seeking a Voice Services Expert to join our team at VoIPcloud Wholesale. As a critical member of our organization, you will play a key role in delivering exceptional customer experiences and driving business growth through our voice services.This is an exciting opportunity for a seasoned professional with a background in...

Esri Australia is the exclusive local distributor of Esri's world-leading Geographic Information System (GIS) software and a key member of the Boustead Geospatial Group (BGG)—the largest network of ArcGIS specialists outside the United States. Our cutting-edge geospatial (location-based) technology is transforming the way we work, live, and interact with...

About the RoleThis role is responsible for developing and implementing a comprehensive brand voice strategy that aligns with the organization's goals and objectives. The ideal candidate will have experience in creating engaging and effective content across various channels, including social media, email marketing, and website content.The successful candidate...

Job Title: Customer Support Associate - International Voice Grade: H1/H2 Location: Melbourne Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader **Salary**: Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD. Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual =...

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! About the...

Job DescriptionThe Tone of Voice Expert will play a critical role in ensuring consistent communication with fans across all touchpoints. This includes creating, editing, translating, and proofreading fan communications, as well as developing and maintaining agent scripting for chat, email, and other fan-facing interactions. The ideal candidate will have...

We're looking for a highly skilled Senior Customer Insights Manager to join our Coles team. As a leader in the Australian retail industry, we're committed to delivering exceptional customer experiences and driving business growth.About the RoleIn this critical leadership position, you'll own and enhance our VOC ecosystem, ensure we're listening, learning,...

About the RolePEXA is revolutionising the property industry with its world-first digital settlement platform, and we're looking for a seasoned professional to help us refine our customer experience.Key ResponsibilitiesAnalyse and synthesise Voice of Customer data to determine actionable insights that drive business growth, cost reduction, and improved...

About the RoleThis position involves developing and executing a strategy to grow the Poly Voice business in APAC. Key responsibilities include:Developing forecasts and go-to-market strategies for voice channels in APAC.Growing market share by defending key accounts and acquiring new business channels/customers.Collaborating with category sales teams to drive...

Programmed Skilled Workforce is currently seeking an experienced and confident picker to join a friendly distribution center in Dandenong South, VIC. Our client is a leading global supply chain provider for a fast-paced restaurant chain. To be considered for this role you must be flexible and willing to work across Dry Ambient, Chilled (2° to 5°), and...

Required Skills and QualificationsPrevious Experience: Proven experience as a delivery specialist in fixed data & voice/internet provisioning.Tech Knowledge: Strong understanding of technology and telco products.Change Management: Ability to interpret customer requests and ensure correct service delivery.Negotiation Skills: Strong negotiation and influencing...

Are you passionate about supporting and strengthening the capacity of Aboriginal and Torres Strait Islander community-controlled organisations?Do you have strong administrative and project support skills, as well as excellent interpersonal, verbal, and written communication skills?Look no further! As an Administrative Coordinator for Indigenous Community...

**Company Description** SquareTrade was founded in 1999 in Silicon Valley and was a unicorn start-up before being acquired by Allstate insurance, a Fortune 100 company and one of the USA’s largest insurance companies, for $1.4bn in 2017. SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation...

We have an exciting opportunity for an experienced Customer Journey Manager to join Swinburne University. The Customer Journey Manager will report to the Head of Enterprise Marketing and play an integral role managing customer audience segments and driving strategies for acquisition and conversion to meet key business and marketing objectives. You will...

SNAICC - National Voice for our Children is committed to amplifying the voice of community and ensuring the rights of Aboriginal and Torres Strait Islander children are fulfilled.The Executive & Team Assistant will play a crucial role in providing high-level administration and project support to the Executive Director Programs and broader team, ensuring the...

**Are you looking to take your food safety and logistics experience in the airline catering industry to the next level? **Do your personable communication skills mean you build excellent relationships with stakeholders at all levels?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team on a...

**Do you want a high-flying corporate career working for the world’s largest air services provider, based in Melbourne?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Melbourne** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be...