Collections Specialist

2 weeks ago

Sydney, Australia Nuix Careers Full time

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

We collaborate to provide innovative solutions for more than 1,800 customers in over 72 countries. Our customers include many of the world's top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.

The Collections Specialist is responsible for managing and collecting overdue accounts from customers while maintaining positive customer relationships, using excellent communication skills with customers to ensure timely payment of overdue invoices.

This role will be 2-3 days a week onsite in our Sydney office.

**Key Responsibilities**
- Negotiating payment plans and arrangements with customers in order to facilitate the repayment of debts.
- Conducting research to locate customers who have moved or changed contact information.
- Analyzing customer payment patterns and history to determine the best course of action for collecting debts.
- Developing and implementing collection strategies and processes to improve collection performance.
- Preparing and sending notices to customers regarding overdue accounts.
- Keeping accurate and up-to-date records of all customer interactions and payment arrangements.
- Collaborating with other departments within the company, such as billing and sales to resolve customer issues and disputes.
- Lead on the development and implementation of collections policies and procedures to drive process improvement and best practice.
- Providing regular reports and updates to management on collections activities, collections target and any key collections risks.
- Create reports regular reports that identify overdue customers, likely cash collection for the month, receivables by customer, customer aging, customer payments history and customer risk accounts.
- Maintaining a professional and positive demeanor when communicating with customers

**Key requirements**
- At least 5 years of experience in collections
- Excellent communication, leadership, and interpersonal skills.
- Strong negotiation and problem-solving skills
- Ability to multitask and manage time effectively.
- Proactive personality with the ability to drive process improvement
- Ability to work independently to set up the collections process for Nuix
- Must be detail-oriented and able to maintain accurate records.
- Strong analytical and organizational skills.
- Bachelor's degree in finance, accounting an advantage not a must

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared vision, mission and values.

**Nuix Vision**

Be a force for good by finding truth in a digital world.

**Nuix Mission Statement**

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

**Nuix Values**
- Take Ownership
- Resilient
- Unafraid
- Team Nuix
- Hero Our Customers

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

**Nuix is an Equal Opportunity Employer.

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