Collection and Asset Recovery Specialist

2 months ago

Sydney, Australia Hatch Full time

** This role is at Tyro (not for Hatch)**

Hatch is supporting Tyro to find a great Collection and Asset Recovery Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Tyro.

**About the role at Tyro**

As the Collections and Asset Recovery Specialist, you are responsible for maintaining an acceptable level of recovered funds. You will be able to demonstrate case prioritisation and be expected to handle and resolve escalations related to collections and asset recoveries. To do so, you will work with your peers and other internal stakeholders, including assisting with the training of new team members and driving success through team collaboration. From time to time you will also help with ad-hoc reporting or project work within the Customer Solutions team.

Your primary responsibility is to oversee and action any funds and assets that need to be recovered from Tyro merchants. This will mean tasks including (but not limited to) contacting customers regarding their failed billing, processing Banking requests, recovering assets, handle incoming enquiries, and liaising with internal and external stakeholders to ensure that Tyro’s assets are prioritised in cases of liquidation or administration. You will also assist in providing ideas for process improvement and assist with any adhoc work required by the Customer Solutions leadership team, all with the aim to achieve our goal of delivering a best in industry customer experience

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Tyro.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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