Customer Coordinator

2 weeks ago


Perth, Australia WesTrac Full time

Posted Date: 1 May 2024- Location: Perth Precinct, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the Planning Supervisor for New Machines, the **Customer Coordinator** is accountable for the ‘ownership of the customer experience’ by providing the complete customer care experience in regards to WesTrac Construction New Machine delivery’s.
- As the single point of contact between internal sales representatives and the New Machine workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling and invoicing of the work required, whilst ensuring that the customer’s New Machine build requirements are achieved with agreed timeframe and budget.
- Paramount to the functionality of this position is requirement to ensure that the customer needs are investigated thoroughly, and the solutions offered add value to both the customer and WesTrac, thereby ensuring customer relationship longevity.
- **Location**: Perth Precinct (Reid Road - Airport)
- **Roster**: 5 Days 2 Off - 10.5HRS (Full-Time Fixed Term 12 months)
- **To be successful the following is required**:

- Previous experience within a customer service role
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
- Highly developed communication skills (interpersonal, written and verbal)
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships
- Demonstrated mechanical aptitude with the ability to absorb technical information quickly
- Intermediate computer literacy skills (including Microsoft Office)
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
- Ability to work successfully within a team and autonomously

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality
- Job#2086


  • Customer Coordinator

    2 weeks ago


    Perth, Australia IKEA Full time

    Who you are You are passionate about customer excellence and home furnishing. to drive the operational focus and oversee the daily operations of the Customer Relations department, whilst multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction. You have good attention to detail, are...


  • Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Coordinator

    4 weeks ago


    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Coordinator

    2 weeks ago


    Perth, Western Australia WesTrac Pty Ltd Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...


  • Perth, Australia Hudson Australia Full time

    Immediate Requirement Will Consider Both Part-Time and Full Time Applicants Potential for Permanency Jandakot Location with Parking Our client is a leading utility provider located SOR. Their Customer Relations team is seeking an enthusiastic coordinator who has a passion for customer service, and providing excellent customer service delivery. This is a...


  • Perth, Australia TechnipFMC Full time

    **Our company** TechnipFMC is a global oil and gas leader, specialised in subsea and surface technologies. Our mission is to enhance the performance of the world's energy industry. We do it by constantly challenging conventions and investing in our 20 000+ employees, across 48 countries. At TechnipFMC, we aim to offer an inspiring working experience:...


  • Perth, Australia Ozgene Full time

    **to advance humanity - inspire curiosity** - Curious to learn? Keen for a new challenge? Want to use your knowledge to make a difference? Then we are looking for you!_ **The Company**: For over 22 years, Ozgene has been one of the leading companies for biotechnology and medical research in the world. Our vision is to advance humanity by inspiring...

  • Customer Service

    7 days ago


    Perth Airport, Australia Wymap People Full time

    Immediate Start - Career Progression - Great Culture and Team Environment **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised handling and transport services to the airfreight, airport, and airline industries at a local and national...


  • Perth, Australia CBH Group Full time

    **Who are we?** The CBH Group is proud to be Australia’s largest co-operative and a leader in the Australian grain industry, with operations which extend along the value chain and include grain storage, handling, transport, marketing, and processing. Our expansive network includes over 120 country receival sites and four grain export ports. With our...

  • Import Coordinator

    1 month ago


    Perth, Australia Melbourne Recruitment Services Pty Ltd Full time

    Opportunity for growth and development - Positive supportive work culture - Global company - Hudson Jones is a national based permanent recruitment agency that specialises in recruiting talent by matching skillsets, experience and culture to maintain sustainable, long - term employment._ **OUR CLIENT** Our client is a global freight forwarding and...


  • Perth, Australia Water Corporation Full time

    **Business Unit Coordinator** **-** **12FJ** **Primary Location** WA-Perth - Inner-John Tonkin Water Centre - Leederville **Organization** Brand & Customer Strategy - **Based in Leederville - Forget the inner city traffic jams**: - **$83,859 plus 11% Super**: - **Fixed Term until Feb 2024** **About the role**: We are looking for a talented Business Unit...

  • Service Coordinator

    4 weeks ago


    Perth, Australia Diverseco Full time

    **Seeking a proactive Service coordinator to support our team of technicians in achieving optimum customer and client service through efficient service** **About the Company** Originally evolving from the industrial weighing sector, Diverseco has built on its capabilities and evolved to become the leading solution provider for measurement and automation...


  • Perth, Australia Civeo Full time

    Joining our Perth based Talent Acquisition team, as the Mobilisation Coordinator you will be responsible for delivering efficient and effective mobilisation, onboarding, administration and recruitment support to ensure that every new employee has a seamless transition into their role at Civeo. **About the role**: - Coordinate the onboarding process for...

  • HR Coordinator

    7 days ago


    Perth, Australia 11 Recruitment Parent Full time

    National brand, excellent company culture, friendly team - Growth and development of our people is a key focus - Competitive remuneration package | Based in Forrestdale **RETAINED SEARCH** Our client is a family-run business, whose values are fundamental to the success they have achieved over the past 35 years. They are Australia's pioneering manufacturer...

  • HR Coordinator

    7 days ago


    Perth, Australia 11 Recruitment Full time

    National brand, excellent company culture, friendly team - Growth and development of our people is a key focus - Competitive remuneration package | Based in Forrestdale **RETAINED SEARCH** Our client is a family-run business, whose values are fundamental to the success they have achieved over the past 35 years. They are Australia's pioneering manufacturer...

  • Events Coordinator

    7 days ago


    Perth, Australia DFP Recruitment Services Full time

    **Job description**: DFP Recruitment are looking for an Events Coordinator working at one of our clients based in Fremantle up 8-10 weeks on contract working Full-time, with view of extension. **About the role**: The Events Coordinator is responsible for managing the planning and delivery of the events calendar and functions. The key responsibilities of...

  • Cartage Coordinator

    4 weeks ago


    Perth, Australia Voyager Recruitment Full time

    Immediate Start - Attractive Salary on offer - Iconic Location in a modern office **My client **is a leading multinational freight forwarder with a strong presence in Fremantle, Western Australia. They specialize in providing comprehensive logistics and supply chain solutions to clients worldwide. Their commitment to excellence, innovative technologies, and...

  • Logistics Coordinator

    1 month ago


    Perth, Australia deugro group Full time

    **Logistics Coordinator** **Location: Perth, Australia** The deugro group is a globally active company serving the project logistics industry. Counting 1,200 employees worldwide in more than 40 countries, we are a true global network of logistics experts—for road and rail, ocean and air freight. We set the courses of tomorrow—today. deugro is the...


  • Perth, Australia Peoplebank Full time

    Location: - Perth- Job Type: - Contract- Posted: - about 22 hours ago- Contact: - Rathna Selvi- Discipline: - General IT - Reference: - 255261**Administrative Coordinator** - Initial 4 months contract with possible extension - Work with a government client - Great career opportunity We are seeking an Administrative Coordinator - Telecommunications Officer...

  • Transport Coordinator

    1 month ago


    Perth, Australia Centurion Full time

    **Opportunity to intensify your career development!**: - **Deliver results for one of Australia’s leading Transport companies!**: - **Attractive team benefits, stability and exciting national growth opportunities!** **Your new role** We are currently seeking a Transport Coordinator to join our dynamic Transport Operations team on a full-time basis at...