IT Technician

2 months ago

Brisbane, Australia Exclaim IT Pty Ltd Full time

**Work type**:Contract

**Date Posted**:23 February, 2023

**Reference**:#15391

**About the role**.**:
**Key responsibilities**.**:

- Provide strong technical support capability, ensuring requests align with set standards and procedures, and meet agreed service levels, with the capability to develop and improve operating procedures where necessary.
- Liaise with school representatives and operational teams, in relation to the deployment of new technology and solutions
- Identify and investigate issues and incidents using an analytical problem-solving approach to maintain and support a large and complex ICT environment.
- Coordinate with operational teams and contribute to the successful installation and decommission of IT hardware, systems and networks.
- Provide appropriate information on incident reviews and statistical reports within the environment which can be consumed by team leaders, management, and other staff.

**Highly desirable criteria**.**:

- Possession of (or training towards) a relevant Diploma from a recognised tertiary institution or qualifications.
- A current C class drivers licence is a mandatory requirement for this position due to travel required between base location and schools on a regular basis.
- The successful applicant will be required to attain the Orange Card School Administrator (OC SA) certification to access the school network, enabling the officer to perform high level support tasks including server technologies.

**Desirable criteria**.**:

- The ability to effectively prioritise conflicting priorities across operations and projects.

**Contact details**.**:
Please note that a National Police Check might be required as part of pre-employment screening.

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