Community Manager Central House

3 months ago

South Melbourne, Australia The Commons Full time

Central House is an all-inclusive shared office space with an emphasis on services and amenities that support professionals. With thorough research, Central House is dedicated to nurturing, empowering and cultivating members with a dynamic and supportive working environment. Central House is a sister brand to The Commons.

As the Community Manager, you'll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together.

We believe that a successful community goes beyond providing shared office spaces. That's why we're looking for a Community Manager who understands the power of cultivating an inclusive and dynamic community. Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.

ABOUT YOU
- 1.5+ years’ experience within the Flexible Workspace environment or Hospitality/ Retail Management
- A genuine passion for managing relationships and ability to analyse, develop & cultivate new business with existing members and build rapport
- The ability to juggle competing priorities whilst remaining solutions-focused
- A strong sales focus, with proven track record in new sales
- Strong time management skills and excellent attention to detail

ABOUT THE ROLE

The main duties of the role include but are not limited to the below:
COMMUNITY

Member Experience
- Greet guests/visitors/members from the front desk, consistently delivering excellent customer service
- Act as main point/escalation point of contact for all members
- Facilitate introductions and relationship building initiatives for members
- Have a thorough understanding of all members and companies and drive initiatives to support each company’s growth
- Manage member issues and resolve conflicts in the space to ensure a cohesive community. Escalation of conflict as required

Events
- Initiate and promote community-based events which meet budget requirements and provide collaboration and connection opportunities for members
- Assist with set up and pack down of events as required

OPERATIONS

Facilities Management
- Ensure that the building is fully operational
- Resolve all maintenance issues by reporting to Support Team, arranging quotes, liaising with contractors, and scheduling required maintenance work
- Coordinate workload of Community Leads, Associates, day cleaners and night cleaners to ensure highest standards of cleanliness and presentation
- Monitor par levels of all inventories to make sure the building is appropriately stocked
- Monitor tidiness of all storage areas and ensure Community Team maintain expected standards

Daily Operations
- Manage daily schedule of Community Leads, Associates, and cleaners to ensure efficiency and organisation
- Communicate upcoming changes, new memberships, and events to Community Team
- Act as main point of contact for members with regards to escalations.
- Managing relationships with contractors including building practitioners, IT professionals, vendors and others as needed

MANAGEMENT AND LEADERSHIP
- Manage daily workload of Community Leads, Associates, and day cleaners
- Develop team capability via informal training and development, mentoring and guidance, and promoting internal growth
- Influencing and engage team by coaching them for success in their career path
- Conduct Performance Reviews as well as provide regular feedback to Community Leads, Associates, and day cleaners on performance
- Train new staff members with support from State Community Manager

OCCUPANCY

Sales
- Conduct tours of the space with companies looking for office space and drive new sales
- Follow up after tours and upsell enquiries
- Generate contracts and onboard new companies
- Update CRM with accurate and up-to-date information
- Manage membership changes within the existing community
- Negotiate with potential members and offer discounts as appropriate and guided by Management

Retention
- Keep members long-term to maintain high occupancy
- Constantly review service offerings and review member feedback looking for ways to improve and retain members
- Ensure policies surrounding notice periods and membership cancellation are adhered to
- Notify Management immediately of any possible changes to memberships in the space and proactively seek out possible new members from past enquiries

WORK HEALTH AND SAFETY
- Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.

VALUES

All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.
- Putting members first
- Fostering community
- Working together as a team
- Constantly l

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