Community Manager Central House
6 months ago
Central House is an all-inclusive shared office space with an emphasis on services and amenities that support professionals. With thorough research, Central House is dedicated to nurturing, empowering and cultivating members with a dynamic and supportive working environment. Central House is a sister brand to The Commons.
As the Community Manager, you'll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together.
We believe that a successful community goes beyond providing shared office spaces. That's why we're looking for a Community Manager who understands the power of cultivating an inclusive and dynamic community. Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.
ABOUT YOU
- 1.5+ years’ experience within the Flexible Workspace environment or Hospitality/ Retail Management
- A genuine passion for managing relationships and ability to analyse, develop & cultivate new business with existing members and build rapport
- The ability to juggle competing priorities whilst remaining solutions-focused
- A strong sales focus, with proven track record in new sales
- Strong time management skills and excellent attention to detail
ABOUT THE ROLE
The main duties of the role include but are not limited to the below:
COMMUNITY
Member Experience
- Greet guests/visitors/members from the front desk, consistently delivering excellent customer service
- Act as main point/escalation point of contact for all members
- Facilitate introductions and relationship building initiatives for members
- Have a thorough understanding of all members and companies and drive initiatives to support each company’s growth
- Manage member issues and resolve conflicts in the space to ensure a cohesive community. Escalation of conflict as required
Events
- Initiate and promote community-based events which meet budget requirements and provide collaboration and connection opportunities for members
- Assist with set up and pack down of events as required
OPERATIONS
Facilities Management
- Ensure that the building is fully operational
- Resolve all maintenance issues by reporting to Support Team, arranging quotes, liaising with contractors, and scheduling required maintenance work
- Coordinate workload of Community Leads, Associates, day cleaners and night cleaners to ensure highest standards of cleanliness and presentation
- Monitor par levels of all inventories to make sure the building is appropriately stocked
- Monitor tidiness of all storage areas and ensure Community Team maintain expected standards
Daily Operations
- Manage daily schedule of Community Leads, Associates, and cleaners to ensure efficiency and organisation
- Communicate upcoming changes, new memberships, and events to Community Team
- Act as main point of contact for members with regards to escalations.
- Managing relationships with contractors including building practitioners, IT professionals, vendors and others as needed
MANAGEMENT AND LEADERSHIP
- Manage daily workload of Community Leads, Associates, and day cleaners
- Develop team capability via informal training and development, mentoring and guidance, and promoting internal growth
- Influencing and engage team by coaching them for success in their career path
- Conduct Performance Reviews as well as provide regular feedback to Community Leads, Associates, and day cleaners on performance
- Train new staff members with support from State Community Manager
OCCUPANCY
Sales
- Conduct tours of the space with companies looking for office space and drive new sales
- Follow up after tours and upsell enquiries
- Generate contracts and onboard new companies
- Update CRM with accurate and up-to-date information
- Manage membership changes within the existing community
- Negotiate with potential members and offer discounts as appropriate and guided by Management
Retention
- Keep members long-term to maintain high occupancy
- Constantly review service offerings and review member feedback looking for ways to improve and retain members
- Ensure policies surrounding notice periods and membership cancellation are adhered to
- Notify Management immediately of any possible changes to memberships in the space and proactively seek out possible new members from past enquiries
WORK HEALTH AND SAFETY
- Conduct and maintain safe work practices by enduring WHS standards are adhered at all times.
- Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.
VALUES
All actions, conversations and behaviours should display behaviours that reflect the philosophy and values of The Commons.
- Putting members first
- Fostering community
- Working together as a team
- Constantly l
-
Community House Manager
6 months ago
Melbourne, Australia Selby Community House Full timeAbout the role Community House Manager - SELBY COMMUNITY HOUSETHE ROLE This is an ongoing part time position 22 hours per week. Salary and conditions of employment are in accordance with the Neighbourhood House & Adult Community Education Centres Collective Agreement 2016, Level 6.1. The Selby Community Manager is responsible for the day to day management...
-
Senior Asset Manager for Community Housing
3 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout Community Housing LtdWe are a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.With over 11,000 new and existing properties across various communities, we manage a large portfolio of...
-
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to creating safe, secure, and affordable housing options that empower individuals and families to thrive.We are committed to addressing housing issues and supporting vulnerable populations by offering sustainable housing solutions to those in need. With a focus on...
-
Community Housing Financial Specialist
4 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeJob DescriptionWe are seeking a highly skilled Financial Accountant to join our team at Community Housing Ltd in Melbourne or Blackburn.About UsAt Community Housing Ltd, we pride ourselves on making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.As...
-
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout Community Housing LimitedAt Community Housing Limited, we are committed to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.The RoleWe are seeking an experienced Asset Management Coordinator to join our team at GLM Facilities Services....
-
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout UsCommunity Housing Ltd (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector.We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.Our primary goal is to create safe, secure,...
-
Front of House
3 months ago
Melbourne, Australia Reed House Full timeReed House Reed House is an exciting new venture recently opened in the heart of the Melbourne CBD, in a gorgeous bluestone heritage listed building. We're searching for FOH staff to join our team. We're on the lookout for passionate and enthusiastic professionals and are offering casual positions. We're searching for FOH staff to join our team. Reed...
-
Financial Strategist for Housing Initiatives
4 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout Community Housing LtdWe are a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.The Role: Financial ManagerWe are seeking an experienced Financial Strategist to join our team at Community...
-
Native American Housing Development Manager
3 weeks ago
South Townsville, Queensland, Australia Enterprise Community, Inc. Full timeEnterprise Community, Inc.About EnterpriseEnterprise Community, Inc. is a national nonprofit organization dedicated to creating and preserving affordable housing for low-income families, seniors, and individuals with disabilities. Our mission is to make a good home possible for the millions of families without one. We support community development...
-
Facilities Services Coordinator
4 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.The primary goal of CHL is to create safe,...
-
Facilities Services Coordinator
3 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full timeAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to addressing housing issues and supporting vulnerable populations. We offer affordable and sustainable housing solutions to individuals and families in need.We are committed to creating safe, secure, and affordable housing options that empower individuals and families...
-
Cx Housing Consultant- Social and Community Housing
6 months ago
Melbourne, Australia Civica UK Ltd Full timeWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. _ - Our aspiration is to be a GovTech...
-
Housing Asset Resolution Manager
2 weeks ago
South Townsville, Queensland, Australia Enterprise Community, Inc. Full timeEnterprise Community, Inc. is a leading nonprofit organization dedicated to making a good home possible for millions of families without one.We support community development organizations, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves.Since our inception in 1982, we...
-
Native American Housing Director
1 week ago
South Townsville, Queensland, Australia Enterprise Community, Inc. Full timeAbout UsEnterprise Community, Inc. is a national nonprofit organization dedicated to making a good home possible for millions of families without one.We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves.Since 1982,...
-
Housing Officer
6 months ago
Melbourne, Australia Community Housing Ltd Full timeContribute to a world without housing poverty - Full time fixed term based in Melbourne - $82,045.60 - $88,277.80 + super + salary packaging + other benefits **About Us** “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of Community...
-
Housing Financial Analyst
1 week ago
South Townsville, Queensland, Australia Enterprise Community, Inc. Full timeEnterprise Community, Inc. is a nonprofit that has been making home possible for millions of families without one since 1982.We support community development organizations, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves.Job OverviewThe Analyst, Sponsor Resolution will...
-
Strategic Housing Finance Manager
2 weeks ago
Melbourne, Victoria, Australia Community Housing Ltd Full time**About Us**At Community Housing Limited, we are dedicated to making a positive impact in the housing sector. Our mission is to create safe, secure, and affordable housing options that empower individuals and families to thrive.We manage over 11,000 new and existing properties across various communities, driven by a collaborative team culture where every...
-
South Morang, Australia House Full timeWe are looking for passionate food lovers and amazing cooks to join our team during the Christmas Holiday period.The Company:House is a part of Australia's largest speciality homewares retailer with over 260 stores nationally. Our stores are the only destination for all cooking, baking, entertaining and gift giving essentials. We demonstrate useful product...
-
Housing Market Financial Analyst
3 weeks ago
South Townsville, Queensland, Australia Enterprise Community, Inc. Full timeEnterprise Community, Inc. is a leading nonprofit organization dedicated to making affordable housing accessible to millions of families across the United States.The company's mission is to create a society where everyone has access to a safe and decent place to live.As a Housing Market Financial Analyst at Enterprise Community, Inc., you will play a...
-
Housing Asset Resolution Strategist
3 weeks ago
South Townsville, Queensland, Australia Enterprise Community, Inc. Full timeEnterprise Community, Inc. is a nonprofit organization dedicated to making a good home possible for families without one. With over 40 years of experience in community development, capital aggregation and management, and housing policy advancement, we have invested $72 billion and created 1 million homes across all 50 states.We are seeking an experienced...
