Full Time

2 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 22212771

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023**
We are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

The Ritz-Carlton Melbourne is looking for **Signature Restaurant Supervisor** to join the team on a **Full-Time **basis

**JOB SUMMARY**

Do you love the hospitality industry? Do you passionately believe in hospitality and want to work aside Australia's top food & beverage leaders?

This is your chance to join one of Australia’s leading luxury hotel brands, The Ritz-Carlton, Melbourne offers sweeping expansive views across the city which provide the perfect backdrop for an experience that’s singularly Melbourne.

This is an extremely rare opportunity to be a part of the inaugural Ritz-Carlton, Melbourne Food & Beverage opening team.

The Ritz-Carlton, Breakfast Supervisor is a visible, energetic, and ethical leader who develops, maintains, and promotes a leadership philosophy that culminates in guest satisfaction and employee engagement.

Supporting in delivering an elevated daily Food & Beverage operation and business performance, this role works closely with the senior leadership team to deliver departmental goals and uphold guest satisfaction.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.
- Well-developed skill set and demonstrated professional track record in the areas of employee engagement, customer service, financial analysis and cost-based management, strategic planning, talent management.
- Must have a Victorian RSA certificate & full Australian working right.

**Assists Management**
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
- Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
- Collaborate with management to formally recognize hourly employees' performance contributions.
- Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
- Ensure staff is working together as a team to ensure optimum service to guests.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Inspect grooming and attire of staff, and rectify any deficiencies.

**General Food and Beverage Services**
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Assist your an

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