Team Leader, Banking

2 months ago

Brisbane, Australia TAFE Queensland Full time

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
**As the Team Leader, Banking and Receipting, you will**:

- Lead the Banking and Receipting team, coordinating day to day activities to ensure the delivery of efficient and effective payment solutions, and banking and receipting processes.
- Work collaboratively with the business to ensure systems and processes are streamlined, reflect contemporary financial management practices and meet business requirements.

This position reports to the Manager, Accounts Receivable and Banking.
This is a Permanent, Full-Time opportunity.
Key Responsibilities
- Lead the Banking and Receipting team, coordinating day to day activities to ensure the delivery of efficient and effective payment solutions and banking and receipting processes.
- Mentor and coach team members and support workplace training to develop a high-performing and engaged team and build future depth.
- Oversee and assist in the management of day to day banking and receipting activities, including: o Daily review and clearing of bank transactions;o Coordination with internal teams to ensure accurate and efficient identification and receipting of customer payments;o Meeting internal and external reporting obligations;o Managing international payments; ando Preparing and reviewing monthly bank reconcilations.
- Assist in the management of banking arrangements, including: o Managing operational access to bank accounts, ensuring appropriate controls and segregations exist within and across teams,o Ensuring effiicicent processes are in place for managing banking products including merchant facilities; ando Maintaining relationships with designated bank contacts and acting as key liaison for day to day issue management.
- Establish annual team plans, and monitor and prioritise team workloads to ensure the achievement of outcomes.
- Provide advice and guidance to team members on complex issues.
- Provide timely and high quality advice in relation to collection and receipting of monies, banking arrangements and related issues, and ensure that issues are quickly resolved within agreed timeframes and escalated where necessary.
- Monitor trends and changes in technology relating to banking and payment solutions, and liaise with relevant stakeholders within the business to identify and implement alternative payment solutions to maximise the collection of payments from students and customers and improve customer experience.
- Proactively identify opportunities for improvements and assist in developing, implementing and reviewing business processes that maximise collection of payments from students and customers, enhance the tracking of collections and payments, and improve the overall operational efficiency of the team and broader business.
- Work collaboratively with key stakeholders in the business, including Customer Services, Student Management System Support and Finance Systems teams, to ensure systems and processes are streamlined, reflect contemporary financial management practices and meet business requirements.
- Maintain, monitor compliance with, and continuously improve banking and receipting processes, procedures, reporting and associated controls framework.
- Undertake a lead role when implementing related projects focused on, or incorporating, the banking and receipting functions.
- Contribute to and participate in portfolio and team initiatives and programs.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:

- Demonstrated knowledge of and experience in management of banking arrangements, systems, and processes that support effective payment and collection processes.
- Ability to develop team objectives for short term tasks aligned to strategic objectives, and to manage priorities and workloads to achieve results.
- Strong interpersonal skills, including the ability to effectively engage with colleagues, clients and stakeholders to influence outcomes
- Demonstrated analytical, conceptual and innovative problem-solving skills including the ability to independently research, analyse, develop and recommend options and implement solutions t

  • Team Leader, Banking

    1 week ago

    Brisbane, Australia Education Full time

    **About the Department**: The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making...

  • Bank Manager

    5 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Bank Manager - **Branch based leadership opportunity in our Westpac Mount Ommaney Branch**: - **Permanent full time position**: - **Ongoing training and development available to grow your career** Our branches are an important part of the communities they're based in - and as the Bank Manager, it's up to you to keep making that impact. You'll help...

  • Bank Manager

    3 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Bank Manager - Branch based leadership opportunity in Aitkenvale, QLD - Fulltime role with 38 hours per week - Ongoing training and development available to grow your career Our branches are an important part of the communities they're based in - and as the Bank Manager for our Aitkenvale, QLD Branch, it's up to you to keep making that impact. You'll help...

  • Bank Manager

    5 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Bank Manager - **Part time leadership role in our Cloncurry Westpac Branch**: - **Play a key part in our community**: - **Requiring managerial experience and strong local community ties** **How will I help?** Our branches are an important part of the communities they're based in - and as the Bank Manager, you'd have an important role to play in helping...

  • S&s Banking Consultant, Chermside Qld

    6 days ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: S&S Banking Consultant, Chermside QLD - Suncorp Bank **Req ID**: 80130 **Department**: SB SEQ North **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As an S&S Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and...

  • Agribusiness Banking Leader

    2 days ago

    Brisbane, Queensland, Australia Bank of Queensland Full time

    At Bank of Queensland, we're on an ambitious journey of growth and transformation. As a forward-thinking bank, we're dedicated to strengthening our presence in regional communities and investing in the future of business banking and agribusiness.About the RoleWe're seeking an experienced Agribusiness Banking Leader to join our leadership team and guide us...

  • Customer Support Officer

    6 days ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Customer Support Officer - Suncorp Bank **Req ID**: 79738 **Department**: SB Home Lending Services **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role This role exists within Fulfilment and Servicing to deliver exceptional customer service to our existing (Releases) customer network. The Releases function handles the...

  • Customer Support Consultant

    2 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Req ID**: 74838 **Department**: SB Specialist Customer Care **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role We are looking for someone with collections and retail recovery experience to join their Customer Support Team as a Customer Support Consultant. **Role Location**: Brisbane, QLD **Role Type**: 12 month contract, Full Time...

  • Settlements Officer

    2 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Settlements Officer - Suncorp Bank **Req ID**: 76560 **Department**: SB Home Lending Services **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role This role exists within Home Lending to deliver exceptional customer service to our new and existing customer base through the timely fulfilment of Settlement based activity....

  • S&s Banking Consultant, Suncorp Bank

    3 weeks ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: S&S Banking Consultant, Suncorp Bank **Req ID**: 79852 **Department**: SB SEQ Central & West **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As an S&S Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected...

  • Bank Manager, Chinchilla

    5 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Bank Manager, Chinchilla & Roma - **Multi-branch leadership opportunity Westpac Chinchilla and Roma**: - **Permanent full time position - 38 hours per week**: - **Ongoing training and development available to grow your career** Our branches are an important part of the communities they're based in - and as the Bank Manager, it's up to you to keep making...

  • Banking Consultant, Contact Centre

    4 weeks ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Banking Consultant, Contact Centre - Suncorp Bank **Req ID**: 75936 **Department**: SB Bank Contact Centre **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role Are you ready to embark on an exciting journey in the realm of banking and financial services? Look no further! Join our team at Heritage Lanes, nestled in the...

  • Branch Manager

    4 weeks ago

    Brisbane, Queensland, Australia ANZ Banking Group Full time

    About the RoleThe Branch Manager will lead a high-performing team of customer-facing professionals to deliver exceptional service and drive business growth in the region. This role requires a strong leader who can coach and motivate a team to achieve customer acquisition, service, and retention goals.Key ResponsibilitiesAchieve customer acquisition, service,...

  • Business Banking Consultant

    3 weeks ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Business Banking Consultant **Req ID**: 80137 **Department**: SB Small Business & Deposits Cust **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role Are you ready to embark on an exciting journey supporting small business customers? We’re on the lookout for Business Banking Consultants in our Small Business Contact...

  • Personal Banking Specialist

    6 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Personal Banking Specialist - **Join the Westpac team at our Helensvale branch**: - **Previous banking experience in a similar role is essential**: - **Be someone our customers can count on** **How will I help?** We want to help all of our customers with all of their banking so they make the most of their money. And our Personal Banking Specialists play...

  • Sales Banking Consultant

    1 month ago

    Brisbane, Queensland, Australia Australia And New Zealand Banking Group Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused S&S Banking Consultant to join our team at Suncorp Bank. As a key member of our team, you will be responsible for assessing the financial needs of customers and providing options to meet those needs in pursuit of specific sales, service, and connected customer targets.Key...

  • Customer Support Officer

    2 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Customer Support Officer - Suncorp Bank **Req ID**: 77780 **Department**: SB Home Lending Services **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Customer Support Officer, you will be responsible for delivering exceptional customer service to our new and existing customer network through the timely fulfilment of...

  • Business Banking Manager

    5 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Business Banking Manager - Manage a diverse portfolio of SME clients - Business lending between $500k to $3M - Based on the Sunshine Coast **How will I help?** You and a small team of like-minded professionals will work closely together to manage a portfolio of Small to Medium Enterprise (SME) customers, the lifeblood of the Australian economy. SME...

  • Business Banking Manager

    5 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Business Banking Manager - 6 month parental leave contract - Business lending between $500k to $3M - Brisbane based position with flexible work opportunities **How will I help?** You and a small team of like-minded professionals will work closely together to manage a portfolio of Small to Medium Enterprise (SME) customers, the lifeblood of the Australian...

  • Business Banking Manager

    5 months ago

    Brisbane, Australia Westpac Banking Corporation Full time

    Business Banking Manager - High performing team within our $3M space - Opportunity for someone to step up from small business lending **How will I help?** As a Business Banking Manager, you will be critical to achieving Business Bank's vision of helping make Australian businesses stronger. You will hold strong, lasting relationships with our business...