Quality Assurance Manager

1 month ago

Auburn, Australia Australian Disability Services Full time

**Quality Assurance Manager**

**Purpose**:
To build and develop the organisation’s quality and practice strategy in line with the assurance, risk, audit and compliance frameworks. The role will be responsible in leading a culture of continuous quality improvement, safeguards, and service value.

Key Internal Stakeholders ADS Management teams and Staff

Key External Stakeholders Accreditation bodies, relevant government, sector and peak bodies, participants and their families and carers

**Quality Assurance Manager Job Responsibilities**:

- Creates and implements company quality management systems, quality standards in line with relevant legislations, Regulations and NDIS Practice Standards.
- Accomplishes quality assurance objectives by monitoring, reviewing, and enforcing policies and procedures.
- Trains and motivates employees to ensure that quality standards are met.
- Achieves quality assurance operational objectives by contributing to information analysis.
- Manages continuous improvement processes, defines and implements improvements.
- Develops quality assurance plans by conducting hazard analyses and monitoring procedures, implements risk management principles and practices.
- Validates quality processes by establishing service specifications and quality attributes.
- Maintains and improves Quality Management System (QMS), service quality by completing services, company, system, and compliance audits.
- Prepares quality documentation and reports by collecting, analysing, and summarizing information and trends.
- Strong experience in setting and leading quality and practice improvement frameworks.
- Has knowledge and understanding of relevant legislation, regulations, and standards, such as the Disability Services Act 2006 and NDIS and function of the NDIS Quality and Safeguards Commission and associated accredited standards and, knowledge of other significant legislation and current accreditation standards.
- Experience in ensuring organisational compliance and monitoring practices are in place.
- Understanding and experience in quality safeguards for people with a disability and a sound knowledge of Human Rights.
- Proven record of risk management principles and practices including insurances
- Develop or update procedures, investigation and documentation of costumer complaints.
- Handles customer complaints, investigates issues, and implementing corrective actions to improve service quality.

**Quality Assurance Manager Qualifications / Skills**:
In addition to experience, quality assurance managers usually have a bachelor’s or associate degree; just be clear about how much experience and training is required for the job. Provide them with a competitive benefits package to show you’re appreciative of their hard work. Some examples include medical, dental, vision, and life insurance coverage, retirement savings, and PTO.
- Excellent data analysing and review skills
- Strong technical and computer skills
- Great eye for detail
- Ability to teach and mentor.

**Education, Experience, and Licensing Requirements**:

- A bachelor’s or associate degree.
- A minimum of 3 years of Quality Manager experience.
- Certification in Quality Auditor.

**Mental Demands**:
Problem solving, make decisions, supervise, interpret data, organise, read, write.

**Person Specifications**:

- Attention to detail
- Well organized and able to handle multiple tasks
- Self-motivated,
- Ability to work under pressure and meet deadlines.
- Possesses a “Can do” attitude.
- Ability to cope with emotional situations
- Excellent listening and Observational skills
- Solution focused mind set

**People management or teamwork activities**:
Ability to contribute and work effectively and proactively in autonomous and team situations.

**Compliance requirements and quality control activities**:
To ensure that record keeping is managed in accordance with National Privacy Principles

Understand and comply with regulatory standards, relevant child protection protocols and procedures.

GENERAL RESPONSIBILITIES

**Work Health and Safety**

Australian Disability Services is committed to providing a healthy and safe workplace for all employees, clients and visitors. To facilitate this safe and healthy workplace it is your responsibility to:

- Ensure that all potential hazards, accidents and incidents are identified and notified
- Ensure your own safety and that of others

**Equity and Zero Tolerance to Bullying, Harassment and Discrimination**

Australian Disability Services upholds the Federal and State government’s policies to bring equality in employment for all employees to assist them to achieve their full potential. Australian Disability Services will ensure merit-based selection and that all facets of employment are fair, by making unlawful discrimination of persons based on gender, pregnancy, race, religion, marital status, age, sexual preferences, disability or carer responsibilities.

As an employee of Australian Disa

  • Attribution and Reliability Technical Specialist

    4 weeks ago

    Auburn, Australia Downer Group Full time

    We currently have an exciting opportunity for a **Attribution and Reliability** **Technical Specialist **to join our Rail and Transit Systems team in **Auburn - NSW.** **Ideally, you will have the following experience**: - Mechanical, Electrical Tertiary Engineering qualification or other relevant trade qualification. - Experience in the maintenance of...

  • Transport Allocator

    1 month ago

    Auburn, Australia LLS Australia Full time

    We are looking for experienced and motivated Fleet Allocators wanting to join a professional company. **Job Position**: Transport Allocator - Great Opportunity **Principal Responsibilities**: - Manage all client contract requirements by allocating the most appropriate vehicles and fleet operators - Make recommendations in relation to fleet management...

  • Purchasing and Rotables Officer

    2 days ago

    Auburn, Australia Downer Group Full time

    **Have you just graduated university and ready to kick start your career or are you looking for a new career change? Downer Rail & Transit System have an opportunity for a Purchasing Officer to come and provide support at our Auburn AMC **facility.** **Role Purpose** We are looking for a junior/graduate to come join our highly skilled team as a purchasing...

  • Project Manager

    5 days ago

    Auburn, Australia Hindmarsh Full time

    Why work for Hindmarsh"Hindmarsh have the systems in place to create a high quality product safely. People oriented culture. Open and honest leadership." - Hindmarsh employee Over four decades, Hindmarsh Construction has completed many landmark buildings across Australia, with total project value exceeding $6.0 billion. We stand by our values of integrity,...

  • Maintenance Manager

    1 month ago

    Auburn, Australia Sharp & Carter Full time

    Permanent role - Lead a dedicated team in a reputable organisation - Western suburbs of Sydney Step into the heart of innovation and excellence - join a team redefining the future of food production. - Permanent role - Lead a dedicated team in a reputable organisation - Western suburbs of Sydney **About the company**: A fast-paced Australian food...

  • Ndis Care Manager

    4 weeks ago

    Auburn, Australia MyCareer Hub Full time

    Full-Time Position - Based in Auburn - Salary $65,000 - $75,000 + Super **NDIS Care Manager** - Salary $65,000 - $75,000 + Super - $10,000 Upskilling - Car Allowance - An immediate start - Attractive benefits **About our client** Our client is a national community services organisation and is a government-approved service provider of Home Care Packages...

  • Sales and Marketing Manager

    5 days ago

    Auburn, Australia ATLAS RECRUITMENT EXPERTS PTY LTD Full time

    Atris Pty Ltd is one of Australia's leading providers of innovative, high quality medical solutions. They have been supplying the Australian medical and health care industry with effective and affordable solutions for many years, their products are approved by the regulatory of Australia where required. Their years of experience has given us the insight...

  • Care Manager

    3 days ago

    Auburn, Australia MyCareer Hub Full time

    Full-Time Position - $70,000 to $80,000 - Based in Auburn **Care Manager (Aged Care)** - **$ 70,000 to $80,000**: - An immediate start - Attractive benefits - Up to $1000 in upskilling support **About our client** Our client is a national government-approved service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS)...

  • Store Manager

    2 days ago

    Auburn, Australia Sinclair Recruitment Full time

    **Fabulous Store Management Role up to $75K**: - **Love Sales and leading a team?**: - **Great family feel environment**: - **Fabulous comms structure**: - **Known for their superior product**: - **Fabulous community support program** Our client is known for their product and superior quality!! Due to growth they are currently looking for a switched on...

  • Account Manager

    2 weeks ago

    Auburn, Australia Justified Talent Pty Ltd Full time

    **$100K base package incl. vehicle + incentive**: - ** Sydney metro territory**: - ** Outstanding Australian-made quality** Based in Sydney, Acme Preston is an established leader in custom branded products and stationery, working with a wide range of materials and across a variety of industries Australia-wide. They’re in the business of quality and...

  • Business Performance Manager

    3 days ago

    Auburn, Australia Abergeldie Complex Infrastructure Full time

    **ABOUT US** Abergeldie is a locally owned contractor with over 25 years’ industry experience in Australia and New Zealand. We design and deliver projects in the Water, Bridges, Transport, Underground, Energy and Remediation industry sectors. Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail infrastructure,...

  • Operations Manager

    1 month ago

    Auburn, Australia Bay Building Full time

    Grow a state operation and nurture a high performance culture - Showcase your strategic and financial skills - Work for a dynamic National Insurance Builder based in Auburn, NSW **About Us** **About the Role** Working for the Manager | Major Loss & Specialty (NSW), you will be responsible for overseeing the state operations of our Major Loss & Specialty...

  • Practice Manager

    1 month ago

    Auburn, Australia MyHealth Full time

    **About Us** Myhealth is a well-established primary care medical group with medical centres located in great locations, with a leading brand & presence in the industry. We continue to be a doctor-owned, doctor-led, and doctor-run business, focused on providing patients with access to the highest quality care, by supporting doctors to be at their best, with...

  • Department Manager

    2 weeks ago

    Auburn, Australia Retailworld Resourcing Full time

    **The Company** Our client is a leading sportswear retailer, who live and breathe, sports, adventure and believe in high quality at the best prices for their customers. Born in the 1970s they've since established a worldwide presence, expanding to Australia in the past 6 years. Now they're after their next Department Manager in Auburn! **The Benefits** -...

  • Maintenance Manager

    4 weeks ago

    Auburn, Australia Downer Group Full time

    This role will provide leadership and guidance for managing the maintenance team at the Auburn Maintenance Centre and associated sub-contractors across this contract. Downer Rail & Transit Systems business has a wide portfolio of projects currently in delivery nationally. RTS leverages the in-house capabilities within Downer to offer integrated solutions...

  • Supply and Distribution Manager

    4 weeks ago

    Auburn, Australia AUS International Business Pty Ltd Full time

    **About the Role** Duties and Responsibilities of this position include: - Implementing and reviewing policies, programs and procedures concerning purchasing and exporting; - Managing stock control: storage, retrieval, and timely delivery of goods; shipment loading & transferring; document recording and data entry into system; - Ensuring safe, efficient...

  • Japanese Speaking Office Manager

    1 day ago

    Auburn, Australia HOBAN Recruitment Full time

    We are looking for a Japanese Speaking Office Manager for our client that is a global company in West of Sydney. You will organise and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring prominent levels of organizational effectiveness, communication, and safety. Office manager...

  • Assistant Store Manager

    1 month ago

    Auburn, Australia Total Tools Full time

    Auburn NSW, Australia - Full-Time, Permanent Role with Australia's Ultimate Tool Shop! - Market Leading Pay, Along with Ongoing Training - Build Your Retail Career! - Dynamic, Leadership Role with Development & Growth Potential. **Total Tools Auburn **is looking for a Full Time** Assistant Store Manager**, who has a real passion for tools & trades. This is...

  • Social Media Account Manager

    1 month ago

    Auburn, Australia Yarra Care Full time

    **Job Title** Social Media Administrator & Content Creator **Job Location** Auburn, Sydney, NSW You will play a crucial role in managing our brand's presence across various social media platforms, primarily focusing on Instagram, Facebook, and LinkedIn. You will be responsible for creating engaging content, including Illustration, Videos and Photos, and...

  • Practice Manager

    4 weeks ago

    Auburn, Australia Myhealth Medical Centres Full time

    Modern Practice - Close knit team and friendly culture - Join a leading Primary Medical Care provider **About Us** Myhealth is a well-established primary care medical group with medical centres located in great locations, with a leading brand & presence in the industry. We continue to be a doctor-owned, doctor-led, and doctor-run business, focused on...