Sheraton Club Manager

4 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23069788

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR
- 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Marriott Loyalty Program**
- Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
- Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
- Adjusts Elite Member status when necessary according to established guidelines.
- Partners with Head Connector to update, appoint and activate connector team on property.
- Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
- Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
- Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

**Maintaining Elite Appreciation, Guest Services and Front Desk Goals**
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.

**Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support**
- Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
- Sets a positive example for guest relations.
- Helps employees to provide excellent customer service.
- Assists in coaching and providing feedback to associates.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
- Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
- Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Maintains complete knowledge of all hotel and departmental policies and procedures.
- Monitors security of public areas of the hotel.
- Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

**Leading the Team and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates.
- Assists as needed in the interviewing and hiring of other team members.
- Monitors effectiveness of departmental staffing guide.
- Provides training, development, professional discipline, and positive support for all employees within the department.
- Administers performance evaluations for all employees within the department.
- Facilitates departmental strategic planning meetings.
- Direct the performance of staff and follow up with coaching and guidance to praise or make corrections
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and

  • Sheraton Club Manager

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24015057 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management At the heart of local communities, Sheraton brings people...

  • Sheraton Club Supervisor

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24033483 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Club Lounge Supervisor

    7 days ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23154101 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team...

  • Club Lounge Attendant

    3 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24049359 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Spa Attendant

    4 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23158090 **Job Category** Spa **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Rejuvenation Day Spa, located on Level 22 of Sheraton Grand Sydney, is an...

  • Manager On Duty

    4 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23140734 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management If you’re a team player who is excited to...

  • Sales Manager

    1 week ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23134679 **Job Category** Sales & Marketing **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively...

  • Food & Beverage Assistant Manager

    3 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23126527 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for assigned...

  • Assistant Venue Manager

    3 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23145127 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include...

  • HR Executive

    3 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23126664 **Job Category** Human Resources **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management At the heart of local communities, Sheraton brings people...

  • Executive Assistant

    3 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23125810 **Job Category** Administrative **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Sheraton Grand Sydney is seeking an Personal Assistant to the...

  • Food & Beverage Supervisor

    2 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23130507 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton...

  • Guest Service Agent

    4 days ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23120649 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and...

  • Host/hostess

    4 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23141654 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet guests and determine the number in...

  • Food & Beverage Attendant

    1 week ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23134855 **Job Category** Food and Beverage & Culinary **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing...

  • Guest Service Agent

    1 week ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23134867 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by...

  • Front Desk Supervisor

    3 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23143549 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem...

  • Guest Services Agent

    2 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23130256 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Guest Services Agent

    2 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23147225 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Porter

    1 week ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23134887 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms. Open...