Cargo Clerical Staff

6 months ago

Melbourne Airport, Australia dnata Full time

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.

Does this sound like you? If so read on.

Our Melbourne Airport Cargo facility is looking to expand their customer service team. Some of the key responsibilities of the role are (but not limited to):
All Customer Service Duties
- Answering and attending to majority telephone enquiries.
- Phoning shipments out to Agents/Consignees/Personal Effects
- Liaise with Warehouse re Bond Checks and monitor them
- Track & Trace
- Missing cargo / Found cargo investigations
- Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
- Rotations set up
- Training future Customer Service Staff

Import related functions
- Processing of customer collections
- ULD documentation processing
- Completion of UCR
- Security compliance
- Ability to learn and use Hermes system.
- Processing of empty ULD returns
- Ability to learn and understand ABF & DAFF regulations
- Personal Effect phone outs and ability to relay information for collection.
- Processing of Interline Trucking requests and adhere to procedures.
- Compliance to Airline requirements
- Processing of Domestic cargo transfers
- Processing of Pharma shipments and documentation compliance

Export related functions
- Ability to learn and understand security compliance - EACE
- Processing of export cargo deliveries.
- Compliance to Airline requirements & documentation
- ULD documentation processing
- Acceptance of dangerous goods
- Acceptance of Pharma shipments & documentation compliance
- RACA Compliance
- Data capturing of airwaybills in line with IATA regulations
- Hermes compliance and understanding.

***Additional Duties
- Front counter customer service (imports)
- Assisting front counter on busy days
- Completing Import VCT's
- Processing payments of invoices for non-account holders
- And other duties as required

Skills, Experience and Licenses:

- Current VIC Driver's License;
- Previous experience in an Operational environment where SOP's were in place;
- Intermediate computer skills;
- Excellent communication skills - Verbal and Written;
- High level of customer service skills;
- Understands the importance of meeting Service Level Agreements (SLA's);
- Excellent team player with a positive/can-do attitude;
- Works in a Safe Manner at all times;
- Reliable, trustworthy and has the ability to work independently.

Remember if you are passionate to develop your aviation career and becoming a key member of the dnata team at Melbourne Airport this is your chance

**Working for dnata at the airport there are a few must haves for you to be successful**:

- You need to have Australian / New Zealand citizenship or Australian Permanent Residency
- You must be willing to undertake a Pre-employment medical test
- You must be willing to undergo an Australian Federal Police Security check
- You will also need for some of the roles a valid driver’s license
- Basic - Intermediate computer skills
- Excellent communication skills - Verbal and Written
- High level of customer service skills
- Available to work on a rotating roster

**What we offer in return**:

- Opportunity to work for a Global company
- Great team environment
- Extensive training and support

After you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 2 weeks of the closing date.

  • Customer Service

    6 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on. Our Sydney Airport Cargo and Matraville Cargo sites are looking to expand their...

  • Cargo Delivery Agent

    6 months ago

    Adelaide Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting for our Adelaide Airport Cargo Operation for...

  • Regional Cargo Operations Manager

    6 months ago

    Melbourne Airport, Australia dnata Full time

    dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. We are looking for someone to join our Cargo Operations division, as a Regional Cargo Operations Manager. **OVERALL PURPOSE OF THE POSITION** By providing strong regional direction, ensure that all stations...

  • Clerical Officer

    8 months ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on. Our Perth Airport Cargo site is looking to expand their customer service team....

  • Cargo Staff

    1 month ago

    Melbourne, Australia dnata Full time

    We are currently seeking expressions of interest from our Cargo staff in MEL who are currently employed via Labour Hire to convert. The opportunity is a direct result of the recent acquisition of an additional business. To be considered for this opportunity you should address the following criteria in a written cover letter: - Must have Casual employment...

  • Customer Service and Support

    6 months ago

    Melbourne, Australia Cargo Crew Full time

    Cargo Crew - Hybrid Role (remote & in-office) - Incredible workspace and amazing team - Grow with us WHO WE ARE Cargo Crew’s mission is to ethically and sustainably, build brands through the design, manufacture and supply of a range of quality modern uniforms that clients and their staff want to wear. This Australian uniform business is not your average...

  • Clerical Officer

    3 months ago

    Brisbane Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on….Our Brisbane Airport Cargo site is looking to expand their customer service...

  • Clerical Officer

    8 months ago

    Perth Airport, Australia dnata Full time

    Perth Airport WAdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers.Does this sound like you? If so, read on….Our Perth Airport Cargo site is looking to expand their customer...

  • Clerical Officer

    8 months ago

    Perth Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on….Our Perth Airport Cargo site is looking to expand their customer service team....

  • Cargo Flight Clerk

    6 months ago

    Sydney Domestic Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** Are...

  • Perth Cargo Operations Manager

    1 month ago

    Perth Airport, Australia dnata Full time

    Cargo Services Team LeadWe are seeking a motivated and experienced Cargo Services Team Lead to join our team at Perth Airport.About the Role:Responsible for the operations of the cargo services for our clients.Ensures an efficient and effective service, delivering the company values and commitment which exceeds our clients' expectations.Manages the...

  • Aerial Cargo Handler

    2 weeks ago

    Melbourne Airport, Australia dnata catering Full time

    About the Role:We are seeking a skilled and motivated Aerial Cargo Handler to join our team at dnata catering. As a key member of our Airside team, you will be responsible for ensuring the safe and efficient loading and unloading of catering onto aircraft.About You:You must possess a MR or HR driver's license and have the ability to perform frequent manual...

  • Cargo Supervisor

    6 months ago

    Sydney Domestic Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** We...

  • Cargo Systems Analyst Position

    4 weeks ago

    Perth Airport, Australia dnata Full time

    About the RoleWe are seeking a highly skilled Cargo Systems Analyst to join our dynamic Cargo Team at dnata Airport Services Australia.Job DescriptionThe successful candidate will be responsible for ensuring the effective operation and usage of our cargo system. This role requires 2-3 days in the office and the remainder from home, providing a point of...

  • Team Leader

    3 months ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent position**: - ** Part time (64 hours per fortnight)**: - **...

  • Cargo Operations Officer- Melbourne, Australia

    2 months ago

    Melbourne, Australia Qatar Airways Full time

    **We are recruiting for Cargo Operations Officer for Melbourne, Australia.** **Accountabilities**: - Constantly monitor the cargo handling in the station/ region and suggest to Head Office best practices to be implemented within the station/ region to achieve operational excellence. - Implement, monitor and review Standard Operating Procedure (SOP) and...

  • Air Cargo Operations Manager

    2 weeks ago

    Perth Airport, Australia dnata Full time

    Job DescriptionWe are seeking an experienced Load Controller to join our team at dnata, a leading Ground Handler at Brisbane Airport. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our operations.The Load Controller will be responsible for ensuring the accuracy of passenger figures, baggage/cargo weight,...

  • Air Cargo Security Specialist

    4 weeks ago

    Melbourne, Victoria, Australia certisciscP2 Full time

    Job DescriptionWe are seeking a highly skilled Air Cargo Security Specialist to join our team at Certis Security Australia. This is a Permanent Part Time role that requires the officer to perform Cargo Screening on freight by following the relevant SOP's and using the screening equipment provided.Key Responsibilities:Cargo Freight Screening Operation of...

  • Cargo Uld Control Administrator

    6 months ago

    Melbourne, Australia dnata Full time

    We are currently seeking internal expressions of interest for a Cargo ULD Control Administrator, to be part of the ULD Control Team in MEL. The opportunity is a direct result of the recent staff movements and further requirements of the Melbourne Cargo Operations. To be considered for this opportunity, you must meet one or more, of the following criteria...

  • Cargo Export Flight Clerk

    6 months ago

    Sydney Domestic Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** We...