Call Centre Operator

3 weeks ago

Lane Cove, Australia Nielsen Full time

We provide our clients with the deepest understanding of audiences—and we can't do that without our Panel Recruitment and Field Operations teams. They work in-person to build important connections with current panelists, who provide the vital data that powers businesses, and recruit new panelists.

**ABOUT THE ROLE**

Exciting opportunities exist for experienced call centre operators with a strong drive to provide excellent customer service and provide an outstanding experience for our TV rating panel members.

Flexible evening work

Dynamic and supportive team environment

Possibility to build skills and experience other facets of the market research industry

This is an office-based role at our office in Lane Cove.

**RESPONSIBILITIES**:

- Call Centre Operators will utilize their organisation and communication skills to liaise with our panel on a range of issues
- Organize our technicians to provide onsite support.

**REQUIREMENTS AND SKILLS**:

- Call centre experience preferableThe commitment of a minimum of three days per week, including either a Saturday or Sunday
- Excellent communication skills
- An eye for detailDemonstrated problem-solving ability
- Adaptability
- Excellent work ethic
- A professional and organised approach to work commitments
- Commitment to providing excellent customer service
- Positive attitude
- The shift timings initially will be from Mon-Thursday (5 p.m.9 p.m.), Friday (5 p.m. 8 p.m), Saturday (12 p.m. - 4 p.m. OR 1 p.m. -5 p.m.), Sunday ( 1 p.m. -5 p.m.)

**WHY WORK FOR NIELSEN?**

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. Your manager and others within the Nielsen community are here to help support and invest in your continuous growth.

**Nielsen promotes work life balance **by offering Flexible (Smart) working, a day off for your Birthday, a ‘No leave No life’ policy which rewards you with bonus annual leave days per year, volunteering leave, and paid parental leave for both carers.

**Be a Learn-It-All**. Nielsen invests in the growth and development of our team offering an Education assist program, a global mentoring program, and access to internal training and development resources via online platforms.

**Your wellbeing is our priority**. We partner with Spring Health for our EAP offering counseling and support for our staff and their family. In addition we focus on holistic wellness with dedicated activities on physical, mental and financial wellbeing.

**Commitment to diversity and inclusion**. Diversity, equity and inclusion are at the heart of everything we do — from our people to our products. We value diversity of thought, experiences, skills and backgrounds. We're focused on creating a culture of inclusion—where we value, encourage and promote the various thoughts, opinions and insights of our diverse workforce. All employees have an opportunity to contribute to the causes they are most passionate about via our Business Resource Groups.

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