Manager of Academy Coaching

6 months ago

Brisbane, Australia Pax8 APAC Full time

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

**Position Summary**:
The Manager of Academy Coaching ensures flawless execution of the Academy coaching initiative. They track key metrics, develop coaches, and ensure progress against departmental OKR's. The Manager understands partner educational content needs and communicates those needs to the Academy Content team.

**Essential Responsibilities (includes, but is not limited to)**:

- Executes the premium coaching effort.
- Manages the professional develop of coaches; works closely with Learning and Development to develop a professional development curriculum.
- Manages a team of very experienced operational coaches.
- Ensures execution against department OKRs.
- Identifies content needs and coordinates new content requests with Academy Content team.
- Tracks and manages operational performance metrics.
- Collaborates with senior-level management in the development of team OKR's and long-term operational plans.

**Ideal Skills, Experience, and Competencies**:

- At least five (5) years coaching and developing MSPs
- At least five (5) years leading MSP service organizations
- Proficiency with Microsoft Office, Salesforce, Wrike, and ServiceNow
- Ability to prioritise the needs of multiple stakeholders, and able to work collaboratively with others to meet shared objectives.
- A self-motivated, strategic creative worker with a drive for executional excellence.
- Ability to adjust to an evolving landscape with short notice is mandatory.
- Highly organised, detail-oriented, with strong project management skills and the ability to prioritise and multitask.
- Strong communication skills and ability to collaborate with internal and external teams, in a cross-functional organisation.
- Ability to adapt approach and demeanor in real time to match the shifting demands of different situations., with disparate teams.
- Ability to paint a compelling picture of the vision and strategy that motivates others to action.
- Ability to gain the confidence and trust of others through honesty, integrity, and authenticity.

**Why join Pax8?**

Well here are a few points of how we value our greatest assets:

- At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
- In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens, and also for tax time too
- Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
- Connecting with our community is important - which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

**About Us**:
Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

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