IT Services Operations Manager

3 weeks ago


Melbourne, Australia Clicks IT Recruitment Full time

We are in search of an IT Services Manager - a natural problem solver with a passion for customer service and a commitment to continuous improvement
- to join our client, operating within the service provider sector.
- ** Position**: IT Services Operations Manager
- ** Permanent opportunity** offering up to $120,000 per annum + superannuation.
- ** Onsite (5 days)**:

- ** Location**: Northern Suburbs, Melbourne
- ** Eligibility**: Permanent Resident/citizen

As an IT Service Operations Manager, you'll be the go-to person for overseeing the IT service desk's day-to-day operations. **Your main responsibilities will be**:

- Making sure the ticket handling and escalation processes run like a well-oiled machine.
- Keeping an eye on service performance metrics to hit KPIs and SLAs
- Always looking out for ways to improve service quality and efficiency.
- Leading, mentoring, and growing the IT service staff.
- Ensure the Service Operations Team is running in check with company policies and values, and making sure customer focus is paramount.
- Working closely with IT leadership to help shape and execute IT strategy.

**To succeed in this role, you will need**:

- Proven experience in IT service management, preferably in a leadership role.
- Strong understanding of the ITIL framework and experience in managing service desk operations.
- Demonstrated ability to lead and develop a team of IT professionals.
- Exposure to a broad range of technologies, especially Microsoft 365.
- Microsoft 365 Certification is desirable.

**In addition to your technical skills, we are looking for someone with**:

- Strong leadership and people management skills.
- Excellent problem-solving, analytical, and project management skills.
- Excellent decision-making and strategic thinking capabilities.
- High level of personal integrity and adherence to professional ethics.
- Passion for customer service and improving user experience.
- Ability to inspire and motivate staff to achieve excellence and foster professional growth.

For further information please contact Ashrita Surisetti at Clicks IT Recruitment on +61 419 628 908.

At Clicks we embrace diversity, inclusion and equal opportunity.

**Job Summary**:
**Pay**:
$110000 - $120000 / annum

**Location**:
Melbourne - North

**Job Type**:
Contract

**Specialisation**:
Other IT & Telecommunications

**Reference ID**:
BBBH74717



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