Venue Manager

2 weeks ago

Hawthorn, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, BK Gymnastics - Hawthorn 3122**
- Be part of something new and exciting
- Great workplace flexibility
- Build a career you love working with children
- Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly **Gymnastics Centre Manager** who enjoys creating engaging and innovative programs, developing children and managing a team of coaches.

**The Company**

**Belgravia Kids (BK) **is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:
"**To positively impact the lives of a million Australian Children each year through physical activity".**

Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills. The result is that today’s kids may be the first generation with a shorter life expectancy than their parents.

**The Centre**

The Marrickville centre opened under BKs Gymnastics management in March 2020 and despite the interruptions of Covid has grown to over 700 participants.

**BKs Gymnastics currently employs in excess of 250 staff and this role creates a great opportunity not only to progress your career to be part of a growing vibrant business which can offer many future professional development opportunities and advancements**

**The Role**

The **Gymnastics Centre Manager** is accountable for the overall success of their business unit, meeting or exceeding financial budgets and membership KPIs set out in the annual plans and business budgets. The Centre manager drives a safe, inclusive and positive culture of memberships, service and operational excellence through great planning and staff mentoring and training.

This will be a **full-time position** comprising of a 38-hour week.

The successful applicant will be available for weekend and weekday evening hours, as required by the centre’s time-table requirements. The successful applicant will be offered a healthy remuneration package tailored to your qualifications and experience.

**Key Accountabilities**
- Achieve great customer service for both participant and parents
- Achieving or exceeding the centres operational and financial budgets through effective strong member growth and careful cost control
- Maximising profitability and setting/meeting membership and participation targets including motivating staff to contribute effectively
- Delivery of training and ongoing coaching and mentoring of all centre staff
- Recruiting, training, supervising and appraising staff
- Resolving customer/parent queries and complaints with a service first attitude
- Coordination of staff rostering
- Facilitation of effective communication between and within staff but also with customers
- Ensuring compliance with health and safety legislation - for staff and customers - including child safety standards
- Preparing localised promotional plans and community outreach to drive memberships
- Liaising with head office and other centre managers
- Liaise with the Gymnastics Coach to ensure the preparation of quality, safe and innovative gymnastics programs
- Liaise with gymnastics coach to ensure records of members, injuries and programs are recorded and stored effectively
- Develop and maintain a timetable of classes which maximises the use of the facility and considers members’ needs
- Implement new programs as appropriate to meet community needs
- Effective implementation and use of business systems to drive an efficient business operation
- Coordinating maintenance of gymnastics floor and surrounding areas

ESSENTIAL:

- Customer service mindset
- Financial management experience
- Strong sales acumen
- Fanatical customer service mindset
- Passionate about children’s development in sport and sporting skills
- Working with Children Check
- National Police Check upon onboarding
- Senior First Aid Certificate
- Current CPR Certificate

DESIRABLE:

- Knowledge of child gymnastic programs and the gymnastic industry
- Gymnastics qualifications

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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