Planning & BI Reporting Support Analyst

2 months ago

Melbourne, Australia David Jones Full time

**Planning & BI Reporting Support Analyst**:
**Job No.**: 538641

**Location**: Melbourne - CBD & Inner

**Job type**: Full-Time

**The role**:
As a BI Support Analyst, you will:

- Deliver effective and efficient support to business users and stakeholders, ensuring high levels of customer satisfaction.
- Utilize your technical knowledge and diagnostic skills to uphold system availability in line with Service Level Agreements (SLAs).
- Oversee day-to-day business-as-usual (BAU) tasks, monitor automated report health, and provide cost-effective solutions to enhance business procedures.

**What the role involves**:

- Respond promptly and effectively to issues and requests related to reporting tools (JORS, TM1, COGNOS), maintaining high customer satisfaction.
- Serve as the primary escalation point for reporting system issues, investigating root causes, and providing resolutions.
- Identify opportunities to improve system process flows, performance, and technical efficiencies.
- Ensure adherence to SDLC, methodologies, and Change Management standards.
- Handle development tasks including analysis, functional design, and execution of test plans.

**Who are we looking for?**
- Tertiary qualifications in Computer Science or Business Intelligence Systems.
- 2-3 years of experience in IT service management (ITIL preferred).
- Previous experience in a support analyst role with strong knowledge of IBM DB2, Oracle 11g database, IBM TM1, SAP Business Objects, and IBM COGNOS BI.
- Proficiency in Shell scripting, PL/SQL, DB2 scripting, and data warehousing principles.
- Experience with ServiceNow, Automic Batch Scheduler, and Microsoft Windows Server is desirable.

**Why work for us?**
- Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
- A competitive remuneration package including performance-based incentives
- Hybrid working arrangements in office and from home that provide appropriate work/life balance
- Parental leave policy of 18-weeks paid leave for the primary carer, and 3-weeks paid leave for the supporting partner
- Generous employee discounts across David Jones and access to partner benefits
- An additional day of leave for your birthday along with time to support charitable work
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices, driving change in the retail landscape
- Ongoing training and development to pursue individual ambitions

**About Us**

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire _Like No Other_ drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services _Like No Other_.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are **Customer Obsessed**; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating **Inclusive** environments through belonging and respect. We **Empower** with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek **Innovative** ways of improving, changing and exploring ways that we can inspire.

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.**

Back

  • Senior Financial Planning Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Senior Financial Planning Systems Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems Analyst at Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. We're seeking an exceptional Senior Financial Planning Systems Analyst to join our mission and...

  • Platform Investment Analyst

    1 week ago

    Melbourne, Victoria, Australia AMP - General Full time

    Job Title: Platform Investment Analyst - Regulatory Reporting ExpertAt AMP, we're transforming our business to better serve our customers. As a Platform Investment Analyst - Regulatory Reporting Expert, you'll play a critical role in ensuring our investment platform is compliant with regulatory requirements.Main Responsibilities:Support the delivery of...

  • Senior Financial Planning Systems Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. We empower companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.About the RoleWe're...

  • Lead Product Analyst

    2 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Lead Product Analyst

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Business Potential with Data-Driven InsightsCulture Amp is seeking a highly skilled Lead Product Analyst to spearhead analytics initiatives that empower our product leadership with actionable insights. As a key member of our team, you will be responsible for delivering immediate analytics outcomes and long-term strategic focus, unlocking value that...

  • Senior Financial Planning Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. With a comprehensive employee dataset and people science, Culture Amp helps innovative companies like Canva, On, Asana, Dolby, McDonalds, and Nasdaq drive business...

  • Lead Product Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About the RoleThis is a unique opportunity to join Culture Amp, a leading employee experience platform, as a Lead Product Analyst. You will play a key role in spearheading analytics initiatives that empower our product leadership with insights about our customers and business.As a leader of a dynamic team, you will balance delivering immediate analytics...

  • Lead Product Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About the RoleThis is a unique opportunity to join Culture Amp as a Lead Product Analyst, where you will spearhead analytics initiatives that empower our product leadership with insights about our customers and our business. As a leader of a dynamic team, your role will require a balance of delivering immediate analytics outcomes and long-term strategic...

  • Senior Financial Planning Systems Analyst

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Your Potential as a Senior Financial Planning Systems AnalystCulture Amp is on a mission to revolutionize the world of work, and we're looking for an exceptional Senior Financial Planning Systems Analyst to join our team. As a key player in our growth strategy, you'll be responsible for managing, evolving, and leveraging our planning & reporting tool...

  • Lead Product Analyst

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams.Job DescriptionWe're seeking a talented Lead Product Analyst to spearhead analytics initiatives that empower our product leadership with insights about our...

  • Lead Product Analyst

    2 months ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams.Job DescriptionWe're seeking a talented Lead Product Analyst to spearhead analytics initiatives that empower our product leadership with insights about our...

  • Lead Product Analyst

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams.Job DescriptionWe're seeking a highly skilled Lead Product Analyst to spearhead analytics initiatives that empower our product leadership with insights about...