Edm Service Delivery Associate, Software Solutions

1 month ago


Sydney, Australia S&P Global Full time

S&P Global Market Intelligence

**The Role**: EDM Service Delivery Associate, Software Solutions

**The Team**:
The EDM team is a part of the Software Solutions team of S&P Global’s Market Intelligence and provides Enterprise Data Management Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. With offices in EMEA, North America, APAC and India, EDM has a global reach and increasingly clients require work to be carried out remotely from their main office.

**The Impact**:
**What’s in it for you**:
The program consists of on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Capital Markets, Financial Accounting, S&P Global Market Intelligence Platform, S&P Global Market Intelligence Office Plug-in, etc. It provides on-the-job training and networking opportunities that will prepare you for a successful career with Market Intelligence in Asia Pacific.

**Responsibilities**:
Provide suggestions on EDM operational issues
Interact with clients and keep appropriate management abreast of service
Support, monitor and troubleshoot the client’s environment where required
Work closely with Senior Service Delivery Manager to improve the processes and documentation to provide quality service to EDM APAC clients
Build detail working knowledge of how EDM products are supporting each client’s business
Help support team to understand client’s EDM configuration and setup
Ensure client change requests are delivered with highest quality

**What We’re Looking For**:
Bachelor’s or Master’s degree - computer science, information services and technology, enterprise data management and fintech background preferred
Proficiency in SQL is essential (Microsoft SQL Server 2008/2012/2014/2016/2017)
Knowledge of database management using MS SQL Server and/or Oracle would be advantageous
Knowledge of Active Directory, an understanding of XML and of Amazon Web Services would be beneficial
Excellent teamwork, problem solving and communication skills to work with external clients and internal EDM teams at all levels
Ability to manage time and priorities in a fast-paced environment, meeting client SLA’s and service expectation

**S&P Global Grade ( relevant for internal applicants only )**: 7

**The Location**: Sydney

**About Company Statement**:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

LI-CC2
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

**Job ID**: 283928

**Posted On**: 2023-03-24

**Location**: Sydney, New South Wales, Australia



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