Customer Service Specialist

4 months ago


Brisbane, Australia Suncorp Group Full time

**Multiple exciting roles - Commencing Wednesday 6**th** November**:

- **Part-time positions available -** **Multiple shift options - see advert for more info**:

- **Work from our brand-new Brisbane office & from the comfort of your own home**

Suncorp seeking enthusiastic individuals to join our dynamic Insurance team Be a part of an exciting and fast-paced environment where you can provide exceptional customer service and make a meaningful impact. If you're passionate and ready for a new challenge, we’d love to hear from you

***This role includes a comprehensive 7-week, full-time training program held at our Brisbane office.**

***What you’ll do**

Suncorp & GIO are premium brands within the Australian Insurance industry and is well known and loved by Australians for over 100 years. Our mission is to build futures and protect what matters.

As a Suncorp Specialist, you will receive a high volume of inbound calls and will be responsible for:

- Assisting new and existing customers by providing detailed information about insurance products and services
- Handling inbound calls and inquiries, offering solutions tailored to customer needs
- Achieving sales and service targets set for car and home insurance
- Addressing and resolving customer concerns or issues in a timely manner
- Maintaining up-to-date knowledge of insurance products and policies

***What you’ll bring**

To thrive in this role, you will need:

- Strong problem-solving skills, with the ability to simplify complex issues for customers
- Motivation to achieve and surpass goals consistently
- A collaborative spirit, capable of engaging effectively both virtually and in person
- High resilience and adaptability to navigate change
- A proactive mindset for continuous learning and innovative thinking

**Shift & Hours**

We are currently recruiting for **part-time** positions for the below shift options:

- **Option 1**: Saturday, Monday, Tuesday - 22.5 hours per week - start window 9am-11am
- **Option 2**: Saturday, Wednesday, Thursday, Friday - 30 hours per week - start window 8am-10am
- ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._

**What we can offer you**
- $66,900 including 11.5% super (pro rata for part time hours) + penalties on eligible shifts + performance-based incentives
- Work in our brand-new Heritage Lanes office on Ann St, Brisbane CBD as well as from the comfort of your own home with our hybrid working arrangements
- A range of flexible working and leave options, including industry leading 20 weeks paid parental leave, unlimited paid emergency response leave, and military service leave
- Exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.
- Extensive reward and recognition programs
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Find our full list of benefits here - Employee benefits | Suncorp Group

**Training Period**

If successful, we are offering **7 weeks full time, paid training (Monday - Friday from 8.30am until 4.30pm)**, commencing on the Wednesday 6th November. This training will be held **onsite** at our Brisbane, Heritage Lanes office.

**Work from home requirements**

As this role will be a combination of onsite attendance and work from home you will need to be set up accordingly. You will be provided with a Suncorp laptop; however, you must organise the following:

- Home phone line or VOIP connection
- Good quality internet connection, ergonomic set up including keyboard, mouse, dual screens, desk, chair and a private space.

**Advertised**: 02 Oct 2024 AUS Eastern Standard Time
**Applications close**: 13 Oct 2024 AUS Eastern Daylight Time



  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their...


  • Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...


  • Brisbane, Australia Pace Appointments Full time

    With a dedicated team of industry professionals worldwide providing innovative freight and logistics solutions to their loyal and varied customers, this successful multinational forwarder is a force to be reckoned with and have built a reputation as one of the best in the business. Due to unprecedented growth and current industry demand, a position is...


  • Brisbane, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support. Our **CustomerService Specialist** role is pivotal to...


  • Brisbane, Australia Suncorp Group Full time

    **Customer Service Specialist - Shannons** Shannon’s is the leading insurer of cars and motorbikes for enthusiasts and as we continue to grow our business, we are looking for the best-in-class Customer Value Specialists to join our team. At Shannons, it’s all about our customers and the positive impact we can make in their lives and communities. Our...


  • Brisbane, Australia Pace Appointments Full time

    Our client is dedicated to providing unparalleled customer service to foster enduring relationships with their valued clients while expanding the reach of their esteemed brands. With recognisable brands they remain steadfast in their mission and values as they evolve their team and company, ensuring a new appeal aligns seamlessly with their commitment to...


  • Brisbane, Australia SMAART Recruitment Full time

    Salary Package: $60k + Super + Bonus, Free Parking - Mon to Fri, 8 - 4:30 pm, Full Time, great work/life balance - Located in Wacol, Fully office based. For one of Australia’s leading chemical companies in the building industry, specialising in high-quality adhesives and chemical products, we are looking for a **Junior Customer Service and Data Entry...


  • Brisbane, Australia Muval Full time

    Muval is Australia’s biggest online booking platform for moving house and we consider ourselves the new home of moving. Over the past few years, we've helped thousands of Australians book quality moving services and relocate with ease! We're a dynamic, early-stage company and are looking for warm, enthusiastic, and focused Sales Specialists to join our...


  • Brisbane, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist **Personal Lender**) role is pivotal to supporting our purpose. Based in...


  • Brisbane, Australia Muval Full time

    CBD & Inner Suburbs Sales Representatives/Consultants Muval is Australia’s biggest online booking platform for moving house and we consider ourselves the new home of moving. Over the past few years, we've helped thousands of Australians book quality moving services and relocate with ease! We're a dynamic, early-stage company and are looking for warm,...


  • Brisbane, Australia Allianz Australia Full time

    **Customer Service Specialist** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so...


  • Brisbane, Australia Allianz Australia Full time

    **Customer Service Specialist | Brisbane** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the...


  • Brisbane, Australia Eco Outdoor Full time

    **About the Role**: A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service Specialist, based in Brisbane. This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career...


  • Brisbane, Australia Mable Full time

    **This role is for HomeMade - a related entity of Mable** HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support...


  • Brisbane, Australia CG Recruitment Full time

    **Customer Service Attendant & IT Specialist** Our client is a leading IT services provider and are seeking an experienced **Temporary** Onsite Phone Technicians to join their team for projects across Brisbane CBD, Brisbane Suburbs and Regional QLD. **Location: Brisbane CBD, Brisbane Suburbs, Tweed Heads and Regional QLD (some travel required)** As a...


  • Brisbane, Australia CG Recruitment Full time

    **Customer Service Attendant & IT Specialist** Our client is a leading IT services provider and are seeking an experienced **Temporary** Onsite Phone Technicians to join their team for projects across Brisbane CBD, Brisbane Suburbs and Regional QLD. **Location: Brisbane CBD, Brisbane Suburbs, Tweed Heads and Regional QLD (some travel required)** As a...


  • Brisbane, Australia Splend Full time

    **About Us** At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are...


  • Brisbane, Australia Give A Grad A Go Full time

    **Company profile - Supply Chain & Logistics** Our client is a fast-growing global supply chain logistics organisation. With offices in the UK, USA, UAE and Australia, they supply premium foods to the travel industry and are part of one of the world’s largest combined air services providers. They provide bespoke products to suit their customers needs and...

  • Automation Specialist

    2 weeks ago


    Brisbane, Australia Service Stream Full time

    Primary Location Brisbane - Kingsgate Job Description Summary Service Stream currently has an exciting opportunity for an Automation Specialist to join a well-established and expanding national Automation Team. About the Role We are looking for a well-rounded highly motivated individual who wants to be part of our journey into an industry leading...


  • Brisbane, Australia UnitingCare Full time

    BlueCare | Customer Relations Specialist | Community Sales - Permanent full time inbound & outbound contact centre opportunity - Caboolture location. Monday to Friday hours - $31.36 per hour + Salary packaging benefits + Access to a staff discount Make a meaningful difference with BlueCare We’re looking for someone who wants to make the world a little...