Credit Controller

6 months ago

Melbourne, Australia Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
**Elantis** Premium Funding is one of the most recognised and established providers of premium funding products with over 30 years’ experience in Australia and 23 years’ experience in New Zealand offering brokers reliable, personalised and flexible premium funding solutions. We offer a dynamic and empowering work environment where the focus is on building a high performance culture, with superior customer service. For us, it is all about people and culture, and that is why our employees and our values are the essence of who we are. We strive to be smart, progressive and energetic and we welcome professionals who are as committed as we are to building long term, mutually rewarding partnerships with our clients.

We are looking for an experienced Credit Controller who seeks to balance the maintenance of credit standards with delivery of good customer service.

**Key responsibilities**
- Ensuring that overdue payments are acted upon in a timely manner by making outbound calls and sending appropriate arrears notification
- Actioning inbound telephone calls on Credit Team queue
- Liaising with insurance brokers to effect cancellation of funded policies where necessary
- Maintaining the debtors ledger within policy guidelines and meeting monthly KPI
- Providing excellent customer service through assisting clients to resolve their queries
- Working within the sales team to assist and facilitate the collection of amounts
- Understanding of Consumer Credit Laws
- Other ad-hoc duties as required

**What are we looking for?**
- High attention to written and numeric detail
- Strong communication and organisational skills
- Commercially astute in problem solving
- Excellent customer service skills - politely assertive, respectful and empathetic
- Maintain an in depth knowledge of company products and credit processes
- Ability to multitask and work independently
- Ability to work in a cross functional manner
- A good team player, supporting and assisting colleagues when possible
- Insurance/Financial industry experience
- Experienced in collections or debt recoveries (at least 2 years)

**What is in it for you?**

We offer a fantastic opportunity to work in a professional and friendly team environment where you can make a difference and be rewarded for your contributions.

**Elantis** offers great benefits and career development opportunities
- Competitive remuneration, office perks and excellent incentive program
- Salary income protection and discounted insurances
- Employee Rewards and discounts at 350+ major retailers
- Flexible working arrangements
- Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing._

Elantis is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

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