Quality Assurance and Contract Compliance Manager

2 weeks ago

Sydney, Australia Allianz Australia Full time

**Quality Assurance and Contract Compliance Manager NSW| Sydney**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**The role**

The primary purpose of this 12-month contract role is to lead the compliance and assurance activities across all Government Services contracts to provide assurance of adherence with Commonwealth and State contractual and legislative obligations.

**You'll be responsible for**
- Leading overseeing and implementing routine testing and monitoring of quality compliance controls to mitigate the risk of non-compliance relating to both contractual and internal policy and procedure, legislative and regulatory requirements, data quality and customer experience standards.
- Undertaking and leading the delivery of quality independent reviews relating to the compliance and quality obligations of all Government Services contracts and business.
- Leading initiatives that support the business in the achievement of the required standards for key performance indicators, quality and operational measures and service standards to optimise financial performance.
- Providing advice and recommendations to the Government Service Senior Leadership team on performance results against targets and areas of improvement identified during independent reviews, testing and other quality assurance activities.
- Proactively identifying business improvement opportunities and collaborate with key stakeholders to implement initiatives.
- Assisting with regulatory requirements and responses including the drafting of management reports, updated and independent review results.

**About you**
- Extensive technical experience in workers compensation service delivery.
- Demonstrated experience in assurance or audit within a claim and/or financial services industry.
- Comprehensive knowledge of the NSW workers compensation and regulation.
- Proven experience in people leadership
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgments and solutions.
- Excellent verbal and written communication skills
- Highly developed consulting and influencing skills, demonstrating the ability to co-create strategy and valuable analytical solutions with key business stakeholders.

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and

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