Quality Assurance

3 weeks ago

Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

QUALITY ASSURANCE & CONTRACT COMPLIANCE SPECIALIST– PI DIVISION | SYDNEY OR CHARLESTOWN

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

You'll be responsible for:

  • Assisting the quality assurance, compliance, and internal risk management activities across the NSW workers compensation contracts to provide assurance of businesses adherence to contractual and legislative obligations.
  • Providing advice, support, guidance, and initiatives to the business in order to support achievement of all required contractual performance measures.
  • Proactively identifying business improvement opportunities and collaborate with the business to gain support for the implementation of initiatives to improve performance.
  • Assisting with routine testing and monitoring of quality and compliance controls to mitigate risk the risk of non-compliance relating to both contractual and internal policy and procedure, legislative and regulatory requirements, data quality and customer experience.
  • Acting as a Subject Matter Expert (SME) in relation to compliance processes and procedures and provide oversight of adherence to the procedures. Draft, review and obtain feedback from stakeholders on documented procedures and obtain appropriate approval to then publish on the Allianz Australia Intranet.

About you:

  • Exposure to technical claims in Workers Compensation.
  • Strong data analytical skills to convert risk and incident data into meaningful management information.
  • Proven record of managing tasks that involve a high level of complexity, detail, and quality in prescribed timeframes.
  • Demonstrated ability to use analytical tools and software (SAS, excel, etc.) beneficial but not essential.
  • Strong written and verbal communication skills and demonstrated ability to manage relationships and influence people at all levels of the organisation and externally.

What's on offer:

  • Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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