Guest Service Manager

3 weeks ago


Adelaide CBD, Australia Hilton Full time

**Are you a responsible Front Office all rounder and looking for the next step in your career?**

**Hilton Adelaide wants to hear from you**

**Salary**

70,000 + Per Annum

**What will I be doing?**

A Guest Service Manager is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
- Assist with training requirements of team members working graveyard shifts

**What are we looking for?**

Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures and have a current First Aid Certificate
- Calm, efficient and the ability to work well under pressure
- Excellent leadership and communication skills
- A passion for delivering exceptional levels of guest service
- Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
- The acceptance of a rotating roster that includes days, evenings and graveyard shifts.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- An in-depth knowledge of the hotel, leisure or service sector

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

**Benefits**
- A competitive industry salary and generous annual leave benefits
- Team Member only discount global and local Hilton room rates
- Access to Hilton University training, offering more than 2500 learning programmes
- Career development planning and opportunities
- promote from within culture with potential to grow your career with a global company



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