Partnership Manager

2 weeks ago

Melbourne, Australia Wesfarmers OneDigital Full time

Are you interested in joining the dream team at Wesfarmers OneDigital?

Good call. We’re an exciting new digital enterprise with big ideas, supporting some of Australia’s most trusted and iconic brands focussed on making lives better for people all around Australia. We’re well on our way towards bringing the best of digital and data possibilities together to create more personalised shopping experiences for customers across our retail brands.

We’re continuing to bring the best talent and skills under one roof, working together and across disciplines to build amazing experiences for our customers. We continuously feed off each other’s insights, talents and capabilities, because we are a business that thrives on open collaboration and a shared vision of positive, fun and rewarding experiences.

The Partnerships team exists to create and grow both internal and external partnerships that our customers love, ensuring that various teams across OneDigital and the divisions connect and collaborate together to deliver the best outcomes for our customers and the business. The team foster and grow relationships, collaborate to drive innovation, and develop and implement initiatives that will positively impact the customer experience.

**What you’ll be doing**
- Establish and nurture collaborative and constructive relationships with assigned divisions to ensure their ongoing satisfaction and loyalty
- Develop and implement a relationship management plan, stakeholder engagement maps and other tools to deliver a robust customer experience
- Contribute to business planning activities including assessing and linking strategic goals and financial outcomes and balancing operational priorities.
- Collaborate with Product, Marketing, Customer, Technology and Change Management teams to develop and deliver customer benefits and enhance the digital proposition
- Ensure partnerships are in line with the overall roadmap and the OneDigital vision and act as a voice for Divisions with OneDigital
- Develop clear understanding of how data products will be used, implemented, measured to deliver tangible business value
- Ensure data inbound, outbound, integration requirements are clearly specified and prioritised appropriately to create and deliver data products in an agile manner
- Ensure delivery teams have sufficient clarity to develop and maintain data products
- Build alignment around OneDigital and divisional activities, features and products to enhance their respective customer experiences
- Understand each Divisions respective customers to articulate to the Divisions how they can best leverage OneDigital to improve their customer’s experience and drive value
- Liaise with executive leadership to ensure they are across any changes, progression and blockers surrounding the development of partnerships.
- Work closely with the Data and Analytics team to provide ongoing reporting, analysis, and insights to the divisions, and demonstrate OneDigital value and gaps and opportunities

**What you'll bring to the table**
- Excellent communication, stakeholder management, and influencing skills
- Experience in sales, account management, or customer management
- Experience effectively using data and insights to support relationship and performance management
- Organisationally savvy with ability to anticipate difficulties and opportunities and identify solutions
- Ability to establish very clear business objectives that are aligned to the overall business strategy
- Strong relationship management and natural rapport building ability
- A continuous improvement mindset (e.g. flexibility and adaptability in hybrid environment)
- Strong commercial acumen
- Experience in managing projects, strategic planning and delivering on time

**Why OneDigital?**

Working in a community of industry-leading innovators with a diverse and deep set of skills and experience, you will learn, collaborate, and co-create to achieve great things.
- You’ll have ownership of your role, which will allow you to find the right balance between stretch and sustainability, work, and life.
- Culture of comradery and collaboration - OneTeam
- Plus, all the tools and learning you need, the tone is set for you to shine and succeed.
- We know that diversity fosters greater innovation and better customer connection, so we strive to create a team where everyone feels like they belong. We support diversity, inclusion and we are a gender-neutral organisation. We celebrate individuals at their core, so they shine to their best.

**Team Benefits - just to name a few**

To support you at work, what you value in life and in the community, our team member benefits include:

- Access to the latest technologies
- An annual budget for your learning and development (this includes learning of your choice, certifications and more)
- Extended parental leave (16 weeks for primary carers), and paid volunteer days
- Flexible working - we balance working together with working flexibl

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