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Customer Service Officer

3 months ago

Coburg, Australia Merri-bek City Council Full time

**Work from Home and Office hybrid (after training period) **#LI-Hybrid**:

- **1 Full time, maximum term role available until June 2025**:

- **1 Part time role available (ongoing), 4 days per week**:

- **Salary: $75k - $79k + Super**:

- **Ability to transfer or take LSL (Long Service Leave) within Local Government**

**About Merri-bek City Council**:
Merri-bek City Council is a progressive council of 175,000 residents: one community, proudly diverse. Our council area sits within the banks of the Merri Creek and the Moonee Ponds Creek, and includes Brunswick, Coburg, Fawkner, Glenroy, Gowanbrae, Hadfield, Oak Park and Pascoe Vale. Our city is vibrant and energetic, known for its active community, cultural diversity, creative industries and the arts. Our long-term vision has ambitious goals for environmental sustainability, social justice, community wellbeing, and creating great places. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food and cafés right at the doorstep.

Merri-bek Council strives to be a contemporary, innovative and collaborative organisation with a deep commitment to engaging and supporting the Merri-bek community. Our organisational vision is to be one team, brave and diverse, making a difference.

We pride ourselves on being an inclusive and welcoming workplace. We offer flexible and hybrid work options and genuinely care about providing our staff work/life balance. With the Civic Centre located in Coburg, 8 kilometres north of Melbourne’s CBD, there are excellent public transport options and great food, cafés, parks and a cinema right at the doorstep. Merri-bek is a great place to live, work and play.

**About the role**:
Be part of the change at Merri-bek bringing a fresh focus to our customer experience. Working as part of a team within a highly supportive environment you will be responding to customer queries on everything from rates to planning to household waste and capturing community requests to be actioned by colleagues across the Merri-bek team.

We are seeking experienced customer service professionals who are passionate about providing great service. You need to be comfortable in a contact centre environment and ensuring a seamless customer experience while also sometimes dealing with challenging customer scenarios.

We also offer working from home opportunities.

**Skills and experience require to perform the role**:

- Previous experience in a Customer Service and Contact Centre environment
- Excellent verbal and written communication skills
- Highly motivated individual with an interest in working in a local government organisation to deliver outstanding service to the community
- Ability to manage challenging customer situations calmly and confidently
- Ability to work across digital engagement channels, possessing solid typing skills and the ability to quickly learn new computer systems and processes

**What the role can offer**:

- Extensive opportunities for training & career development
- Salary sacrifice options
- A real sense of work-life balance & flexible work options
- Employer-supported study assistance schemes
- Wellness programs

**Further support offered for our staff**:

- Up to 20 weeks primary & up to 5 weeks secondary parental leave
- Purchase leave
- Ceremonial leave
- Gender affirmation leave
- Family violence leave

**For further information about this position please contact Glen Kennedy on 9240 2329**.**

**Applications close: 11:30pm, Monday, 3 June 2024**

**How to apply**:

- Please note that some documents relating to this position may reference Moreland City Council. We are in the process of updating the councils new name of Merri-bek City Council.

Merri-bek is focused on diverse representation of the community we serve. With this we value lived experience that could contribute to the shaping of this role and in turn will continue to provide representation and growth of safe and inclusive work culture.

**Our Commitment**:
In May 2021, Merri-bek Council adopted a revised Statement of Commitment to Wurundjeri Woi-wurrung People and Aboriginal and Torres Strait Islander communities of the municipality. The statement recognises the Wurundjeri Woi-wurrung people as the traditional owners of the lands and waterways of our municipality.

Merri-bek City Council is committed to being a Child Safe Organisation and has zero tolerance for child abuse. We believe children and young people have the right to be and feel safe and that their safety and wellbeing is the responsibility of everyone. You can read more about our Child Safety Commitment Statement on our website.