Process Analyst

2 weeks ago

Melbourne, Victoria, Australia Australian Super Full time

An excellent opportunity for a Process Analyst to join our Fund Services department on a 12 month max term contract.

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.

Your new role

Reporting to Process Design Manager, the role of the Process Analyst sits initially within the program that is implementing the future AustralianSuper member service model.

What you'll be doing

  • Analyse current processes within Fund Services to identify inefficiencies, bottlenecks, and areas for improvement, design, and document future state processes.
  • Engage with business users to capture the existing process and systems used and any suggested improvements.
  • Use Nintex Process Manager to visually represent process workflows and identify potential areas of optimisation.
  • Capture regulatory obligations, business rules and operational controls within the processes and standard operating procedures (SOPs).
  • Ensure usability of outputs across various stakeholder groups such as Risk and Knowledge Management and Operational/Service teams.
  • Translate member journeys into every process for the BAU teams

What you'll need

  • At least 3 years' experience in Process Analyst role with proven experience in business improvement within financial services, preferably with Superannuation experience.
  • An ability to understand complex documents including Trust Deed, contracts and legislation, and apply the relevant content into process.
  • Working knowledge of risk management frameworks and an ability to link controls into process design.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

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