Client Service Officer Aps3

2 weeks ago

Adelaide Region SA, Australia Hudson Australia Full time

We are looking to fill a number of vacancies for an **APS3 equivalent** **Client Service Officer **contractors** **within the Health Approvals and Home Care Team at a **Federal Government Department.**

**THE ROLE**:

- Full time roles - **37.5 hours** per week, Monday to Friday (except public holidays)
- The positions are located at** King William Street, Adelaide CBD**:

- This is a contract role with** commencement in January 2023 **through to 30 June 2023, with a high chance of extension beyond that date
- Salary $39 p/h + super

**ESSENTIALS**:

- You **MUST** be an Australian Citizen to be eligible
- Call centre experience
- IT agility and ability.
- Reliability
- Ability to handle difficult conversations.
- Shows initiative and problem-solving skills
- Must be vaccinated

**DUTIES**:
**Under general direction, within guidelines and established work practices and priorities, tasks may include**:

- Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
- Provide transport assistance and organise provision of rehabilitation aids and appliances.
- Process client reimbursements for medical expenses privately incurred and manual health payments. Liaise with clients and providers.

**The above duties may involve**:

- answering telephone queries from contracted health providers and the veteran community as rostered and ad hoc (call centre environment phone queues)
- processing requests for treatment and exercising delegations where appropriate
- preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions
- capturing and recording data
- checking veteran eligibility for reimbursements
- liaising with internal staff from various departments

**KEY SKILLS**
- Ability to manage and organise work in the context of competing priorities.
- Attention to detail, especially when conducting proof of identity.
- Well-developed written skills and the ability to write in a clear and concise manner.
- Well-developed verbal communication skills and the ability to de-escalate contentious calls.

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