Client Service Officer

4 weeks ago

Adelaide, Australia Calvary Care Full time

Calvary Home Care 

Client Service Officer - Adelaide

  • Make a difference at one of Australia’s leading health care providers
  • Generous salary packaging benefits, ongoing professional development and supportive team environment
  • Our client services officer plays a key role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately.

About the role

In this role you will work with our clinical service area, to provide the office/telephone liaison between clients, care employees, case managers and families to ensure that all client care and service requirements/issues are acted on, that all services requests are scheduled via our rostering system, that all actions are communicated to the relevant personnel and that all services are correctly verified when completed.

Key Responsibilities

  • The Client Services Officer will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business. 
  • Rostering staff with the appropriate qualifications to the correct clients.  

What you bring 

  • Administrative experience in a face to face centre environment
  • Experience in the Home Care/Aged Care sector
  • Previous rostering experience is essential 
  • Full Drivers License
  • Ability to manage phone system
  • A friendly, engaging and inclusive phone and email manner
  • A desire to join a team committed to the care of others in a mission based organisation
  • A valid NDIS screening check ( or willingness to obtain one)
  • Police Clearance within 6months (or willingness to obtain one)
  • Exceptional and clear communications skills with the ability to cope with multiple demands of phones, emails and schedules, 

For further information please contact Sally on Sally.adams@calvarycare.org.au 

About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

At Calvary, our staff matter. 
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
 
Your benefits: 

  • NFP salary packaging benefits, discounted health insurance and gym memberships 
  • Paid parental leave 
  • Professional membership to APNA, paid for by Calvary (Home Care and Aged Care nurses only)
  • Training, development pathways and career opportunities
  • Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
 
Please note the following:

  • As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWVP checks, and a health evaluation to ensure suitability for the role
  • You will be required to provide evidence of immunisation as required for your role e.g, influenza.

 

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