Franchise Operations Specialist

1 month ago

North Sydney, Australia Pandora Jewelry Full time

**About Pandora**

As the largest jewellery company in the world, we give a voice to millions of people’s loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 800 employees in retail.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

**Our people**

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We’re looking for people who share our values and can help us bring our ambitions to life.

**Why work with us?**

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.

Our generous benefits package includes:

- North Sydney Office - hybrid working model
- 60% off staff discount
- Team ‘diamond days’ to connect outside of the office
- Growth opportunities and career planning
- Subsidised comprehensive healthcare cover with BUPA
- Novated leasing
- Generous STIP bonus
- A day off on your birthday and birthday voucher
- Comprehensive individual wellness support

**Main Purpose of the role**:
Partner with the local leadership to manage Franchise Partner relationships and ensure that support systems are compliant, best-in-class, and aligned with Pandora's brand ambitions. This includes adhering to local legislative requirements and ensuring compliance with relevant codes of conduct for Franchisors.

**Key Accountabilities**
- Coordinates the administration of the Franchise Partner document repository, managing policies, procedures, and process documents that support the Partner Retail Operations Model and Compliance Framework.
- Provide Legal and Leasing/SPDE teams with key timing and workflow information for partner contract activities.
- Supports the Director with communications to the Franchise network.
- Collaborates with Legal to ensure the Compliance Training program is effectively managed to address ongoing risks.
- Create minutes and document actions from the Compliance Committee meetings.
- Coordinate the Franchise Partner Health Check Program and Relationship Management with PKF.
- Coordinate the administration and minute-taking for the Franchise Feedback Forums.
- Partners cross functionally to ensure continued development of the Retail Management Guide
- Coordinates the project workflow for the Forward Integration Process in collaboration with Finance, Legal, HR, and Retail Operations.

**Pivotal and professional qualifications**:

- 2+ years of equivalent combination of experience and education accepted
- **Computer Skills**: Microsoft Suite (Excel, PowerPoint, Word), Business Intelligence, SharePoint. Microsoft Teams, Microsoft Outlook
- Strong stakeholder engagement
- Strong attention to detail & ability to perform under pressure.
- People oriented with the ability to build rapport & coach at all levels
- Adaptable and flexible with the ability to handle complexity
- Excellent organisational, interpersonal and communication skills
- *If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*_

  • Operations Administrator Food Retail Franchise

    2 days ago

    Sydney, Australia Pinnacle People Full time

    National footprint | Sushi Franchise - Multi-Franchise support - A fast growing company **About the Job**: Business is growing! A new position has arisen with this leading International Food Franchiser that has an existing high profile footprint in Australia. Acting as a key link between the executive and operation teams, this role will also see you as the...

  • Franchise Operations Support

    1 week ago

    Sydney, Australia Dymocks Group Full time

    **Introduction**: Dymocks Retail is a nationally recognised multi-channel retail brand with over 50 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery. **Description**: As the...

  • Franchise and Projects Coordinator

    4 months ago

    North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Franchising and Leasing Administrator

    2 months ago

    North Sydney, Australia 2 Locations Full time

    We’re looking for a **Franchising & Leasing Administrator** to support our expansion across Australia and New Zealand. Reporting to the Head of Franchising ANZ, this role will play an integral part in administering key functions of our franchise and leasing processes. If you're driven by detail, thrive in a fast-paced environment, and have a passion for...

  • Multi-store Manager Franchise

    1 week ago

    Sydney, Australia Pinnacle People Full time

    Global company with national footprint - Fresh food concept - Are you a Chef Manager looking for the next step? **About the Job**: Business is growing! A new position has arisen with this leading International Food Franchiser that has an existing high profile footprint in Australia. Overseeing a portfolio of stores, this role will see you coach, mentor and...

  • South Franchise Strategy Manager

    1 week ago

    North Sydney, Australia The Coca-Cola Company Full time

    **FRANCHISE STRATEGY MANAGER - SOUTH**: **LOCATION**:North Sydney, AUSTRALIA OR Auckland, NEW ZEALAND**: **The Franchise Strategy Manager is responsible for supporting and challenging the South Franchise Unit in implementing the System’s growth strategy within the context of the local markets (Australia, New Zealand and Pacific Islands). While this remit...

  • Assistant Franchise Support Sushi Store

    2 weeks ago

    Sydney, Australia Pinnacle People Full time

    National footprint | Sushi Franchise - Multi-store management - A fast growing company **About the Job**: Business is growing! A new position has arisen with this leading International Food Franchiser that has an existing high profile footprint in Australia. Overseeing a portfolio of stores, this role will see you coach, mentor and influence Franchise...

  • Franchise Support Manager

    4 days ago

    Sydney, Australia Westpac Group Full time

    Working as part of a key team within RAMS, the Franchise Operations Team are primarily responsible for the timely and seamless on-boarding and off-boarding of all franchise network staff together with actioning a variety of enquiries from both the network and RAMS teams who support the network on a daily basis. Reporting to the Senior Franchise Operations...

  • Senior Franchise Lawyer

    5 days ago

    Sydney, New South Wales, Australia Burgess Paluch Legal Recruitment Full time

    Job OverviewWe are seeking a seasoned Senior Legal Counsel to join our team. This is an exclusive opportunity to work with leading global brands, enhancing the lives of others.About the RoleThe successful candidate will report to the Chief Financial Officer and provide legal advice on franchise management, corporate governance, and compliance matters. Our...

  • Operations Specialist

    2 weeks ago

    Sydney, Australia Mad Mex Full time

    **Join the Mad Mex Familia!** **APPLY TODAY & GET A FREE BURRITO SENT TO YOUR EMAIL INSTANTLY!** Are you looking for the next step in your career? Look no further! Join us as Operations Specialist!!! **About your new Opportunity** As the Operations Specialist, you will be responsible for the level of excellence our employees deliver across our...

  • Operations Specialist

    2 weeks ago

    Sydney, Australia Mad Mex Full time

    **Join the Mad Mex Familia!** Are you looking for the next step in your career? Look no further! Join us as Operations Specialist!!! **About your new Opportunity** As the Operations Specialist, you will be responsible for the level of excellence our employees deliver across our restaurants. It will be your job to coach and train our Franchise Partners...

  • (7-months Sta) Consultant, Franchise Operations

    2 months ago

    North Sydney, Australia Coca-Cola Full time

    At The Coca-Cola Company (TCCC) our vision is loved brands, done sustainably, for a better shared future. We strive to deliver excellence in marketing, innovation & design. We love people that have a passion for building relationships and will be proud to be a representative of our market leading brands. You will be seeking to build a career that may take...

  • (7-months Sta) Consultant, Franchise Operations

    5 months ago

    North Sydney, Australia Coca-Cola Full time

    At The Coca-Cola Company (TCCC) our vision is loved brands, done sustainably, for a better shared future. We strive to deliver excellence in marketing, innovation & design. We love people that have a passion for building relationships and will be proud to be a representative of our market leading brands. You will be seeking to build a career that may take...

  • Franchise Acquisition Lead, Anz

    7 months ago

    Sydney, Australia Afterpay Full time

    **Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...

  • Franchise Acquisition Lead, Anz

    7 months ago

    Sydney, Australia Afterpay Full time

    **Company Description** It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...

  • Manager, Franchise Performance

    3 months ago

    Sydney, Australia Subway Full time

    Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there. Why Join Us? At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvementin our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our...

  • Manager Franchise Performance

    3 months ago

    Sydney, Australia Subway Full time

    Manager, Franchise Performance Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there. Why Join Us? At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvementin our lives, our businesses, and our planet. From the handshake that started our very first...

  • Legal Advisor for Franchise Management

    2 days ago

    Sydney, New South Wales, Australia Burgess Paluch Legal Recruitment Full time

    About the OpportunityWe are seeking an experienced Senior Legal Counsel to join our team in a senior legal advisory role. In this position, you will provide expert guidance on franchise management, corporate governance, and compliance matters.Your Key ResponsibilitiesReporting to the Chief Financial Officer, providing high-level legal advice and guidance on...

  • Associate Director Sme Franchise Banking

    2 weeks ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: NSW- Sydney CBD, VIC- Melbourne CBD - **Are you strategically focussed & do you have a passion for leading high performing teams?**: - **Inspire, develop & grow a team of Specialised bankers**: - **Get closer than ever to your customers!** **Your new role awaits**: We are looking for the best of the best...

  • Disability Support Worker

    3 months ago

    Sydney, Australia Support Umbrella Group Full time

    Are you passionate about making a real difference in the lives of individuals with disabilities? Do you have the drive to manage your own schedule while delivering high-quality care? Join the growing team at **iSeekCare** as a **Disability Support Worker (Franchise)** in **Sydney**! About iSeekCare At iSeekCare, we are committed to providing exceptional,...