Associate Director Sme Franchise Banking

4 days ago

Sydney, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: NSW- Sydney CBD, VIC- Melbourne CBD
- **Are you strategically focussed & do you have a passion for leading high performing teams?**:

- **Inspire, develop & grow a team of Specialised bankers**:

- **Get closer than ever to your customers**

**Your new role awaits**:
We are looking for the best of the best leaders to lead our significant transformation and growth program to create the best small business bank for our customers and our people.

Reporting to the Executive of Growth Sectors, this Region Manager role will lead a team of specialised Bankers across the end to end proposition for NAB Franchise Banking Small Business customers nationwide and working closely with the Franchise Banking Hub in B & PB to execute and implement the strategies for FYE23. The Small Business Franchise Banking team is a key driver in achieving NAB’s strategic ambition to serve customers well and help our communities prosper.

**The team**:
NAB Franchise Banking Small Business is a dynamic and highly engaged division in NAB providing full service support to our valuable NAB Franchise Banking customers and their business growth and personal journey across face to face, video, phone and digital channels. Our customers depend upon the resilience and courage of our strong leaders and bankers to guide them through current challenges and partnership for long-term survival.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, stages in their medical careers, including residential and commercial lending, cashflow solutions and other strategic, transactional and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**In this role, a typical week will see you focused on the following deliverables**:

- **People leadership**: you’re passionate about leading, developing and motivating aspiring team members through the delivery of best practice. Your approach to mentoring, enabling and driving strong performance outcomes in your people is what sets your brand apart from others.
- **Sales management**: you’re even tempered in balancing the strong focus on the value to customer through sales and service, whilst managing the need for competitive pricing, product delivery and the right solutions for individual customer needs.
- **Operational efficiency**: known for your innovative and adaptive leadership style, you will action the right levers internally and externally, to optimise outcomes for the team, provide strategic direction on operations, change and risk management and operational efficiency.
- **Risk & delivery against plan**: your proactive and pragmatic in managing costs, monitoring operational risk and assurance requirements and driving continuous improvement of processes to optimise performance through embedding operational excellence & technology enablers.

**What skills & attributes will I need?**
- **Proven people leadership** experience in a distributed sales business model that specialises in solutions and relationship management for customers from $0-$2M in home lending and small business lending.
- **Strategic mindset** drive successful outcomes across small business customer groups via pipeline management, deployment of centre of excellence principles and use of leads and analytics
- **Sound decision quality**, considered and authentic, you’re timely in executing ideas and decisions through long term vision to ensure the business moves forwards.
- **Courage to endure and inspire a team** to face into the difficult issues and conversations, empathise with customers, whilst balancing the challenging complexities required to deliver against plan and deliver our end to end experience to customers.
- **SME of our customer industries** and the challenges they face.

A highly organised, empathetic leader who is passionate about growing and building relationships with customers, whilst balancing risk and delivering the right outcomes, you will own the overall performance of the team including customer outcomes, financial performance, operational management and meeting the rising community expectations of banks.

Experience in leading a frontline sales team will be critical. Time spent previously as a Banker with a delegated lending authority for commercial lending will be advantageous to hit the ground running on day one in our dynamic and fast paced environment. Additionally, a tertiary qualification will be highly regarded in a business-related discipline.

At NAB, you’ll have the opportunity to work with some of the industry’s best leaders and aspiring Bankers. Career mapping and progression opportunities reward those who work hard, inspire the right values and behaviours and deliver exceptional outcomes for our customers. There’s access to a wide range of colleague benefits, from on-goi

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