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Compliance Eligibility Officer

2 months ago


Brisbane, Australia QLeave Full time

Your contribution
Using your understanding and experience in compliance, you will:

- undertake routine low-level compliance investigations, research activities and assist in proactive compliance operations and customer education initiatives
- develop, implement and monitor policies, procedures and systems to ensure compliance with legislation, standards and government policy
- assist in the development, implementation and monitoring of a structured compliance plan that aims to improve the level of voluntary compliance with the scheme
- monitor inspection records to identify employer non-compliance with the worker service return lodgement process and overdue employers
- liaise with workers to encourage voluntary participation in the scheme
- liaise with employers about compliance with legislative requirements and work with them to rectify non-compliance issues
- liaise with employers and alliance partners to build understanding of issues and ways to enhance customer satisfaction with the scheme
- assist with auditing employer Worker Service Returns and to identify breaches of the legislation and recommend appropriate courses of action
- assist with educating workers and employers about the scheme, their obligations and compliance with legislative requirements
- administer processes around worker and employer non-compliance and maintain accurate records
- participate in knowledge and information sharing activities; and assist in developing a positive culture through strong interpersonal, communication and leadership skills

This position reports to the Supervisor, Eligibility Compliance and has no supervisory responsibilities.
What we are looking for

**For this role, we will consider how well you**:

- demonstrate experience, or the ability to acquire the knowledge, in conducting audits on a duty holder's regulatory compliance
- investigate compliance issues
- identify and implement improvements to internal processes
- work flexibly to support a team
- communicate in a clear and concise manner using multiple channels
- have, or can quickly acquire, detailed knowledge of the building and construction industry.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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