Application Support Consultant
2 months ago
Well known tier 1 client base
- Central offices based in the CBD
- Solid career path into multiple routes
The role of the Support Consultant is a customer-facing role responsible for engaging with customers who have implemented the Insurance platform. This engagement will take the form of BAU support, small project development, advice, and expertise as required. After gathering and understanding the customer’s requirements, the Support Consultant will use configuration tools to deliver an appropriate solution. This solution includes data models, document templates, business rules, financial calculations, and workflows.
**The role includes the following responsibilities**:
- Take ownership of customer issues reported and seeing these through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Ask customers targeted questions to understand the root of the problem.
- Track customer issues through to resolution, within agreed time limits.
- Provide prompt and accurate feedback to customers.
- Document technical knowledge in the form of notes and how-to guides.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Undertake small project development and be able to scope enhancements and produce clear and concise documentation.
- Support customer testing.
- Facilitate discussions with stakeholders
- Provide knowledge and technical assistance to other members within the support team.
**Skills and Experience The role requires the following skills and experience**:
- Experience within a support analyst/consultant role
- Ability to diagnose and troubleshoot customer issues
- Strong customer-facing and communication skills
- Strong problem-solving skills
- Proven stakeholder management skills
- A thorough understanding of the full software development project lifecycle
- Experience in creating a range of documentation, including but not exclusive to business requirements, process maps and technical specifications
- An understanding of relational databases
- Experience with writing SQL
- Experience in General Insurance (highly desirable)
- Experience working with and configuring large and/or complex software packages (highly desirable)
- Degree qualified or equivalent commercial experience
We have other current jobs related to this field that you can find below
-
Application Support Consultant
3 weeks ago
Sydney, Australia Fyndr Group Pty Ltd Full timeWell known tier 1 client base - Sydney CBD role, 50% WFH - Solid career path into multiple routes The role of the Support Consultant is a customer-facing role responsible for engaging with customers who have implemented the Insurance platform. This engagement will take the form of BAU support, small project development, advice and expertise as required....
-
Application Support Consultant
5 days ago
Sydney, New South Wales, Australia Fyndr Group Pty Ltd Full timeWell known tier 1 client base Central offices based in the CBD Solid career path into multiple routesThe role of the Support Consultant is a customer-facing role responsible for engaging with customers who have implemented the Insurance platform. This engagement will take the form of BAU support, small project development, advice, and expertise as required....
-
Application Support Consultant
2 months ago
Sydney, Australia Access Full time**Sector**: Software Support - **Expiry Date**: 06 April 2023 - **Job Ref**: J8582 **Application Support Consultant** **Join the Access Family and see how we make software ideas become a reality!** **Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for...
-
Application Support Consultant
6 days ago
Sydney, New South Wales, Australia Access Full timeSector: Software Support- Expiry Date: 06 April 2023- Job Ref: J8582Application Support ConsultantJoin the Access Family and see how we make software ideas become a realityOur core value of 'Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and...
-
Applications Manager
6 days ago
Sydney, New South Wales, Australia Support Services Full time• Permanent full-time position | Based in Norwest - Flexible/hybrid working• Join an industry leading Business Technology Solutions team• Well known Not-for-profit who put people at the centre of everything we do About the role:BaptistCares' applications portfolio is modern, cloud based, best of breed off the shelf - solutions which are integrated...
-
Accounting Application Support Consultant
2 months ago
Sydney, Australia Access Full time**Sector**: Software Support - **Expiry Date**: 05 May 2023 - **Job Ref**: J8582 **Accounting Application Support Consultant** - Join the Access Family and see how we make software ideas become a reality! - Our core value of Love Work, Love Life, Be You has been central to our success and so we're looking for people to join us who share our passion for...
-
Applications Consultant
5 days ago
Sydney, New South Wales, Australia OneMD Pty Ltd Full timeMust be a Biomedical engineer Excellent communicationOur client is a Melbourne based medical device company specializing in Software-Based Technology to improve critical surgeries, radiosurgery treatments and operating room efficiency. The company's software-based technology spans across the following surgical disciplines; Neurosurgery, Spine, Trauma, ENT &...
-
Accounting Application Support Consultant
6 days ago
Sydney, New South Wales, Australia Access Full timeSector: Software Support- Expiry Date: 05 May 2023- Job Ref: J8582Accounting Application Support Consultant Join the Access Family and see how we make software ideas become a reality Our core value of Love Work, Love Life, Be You has been central to our success and so we're looking for people to join us who share our passion for making things better every...
-
Application Support Engineer
5 days ago
Sydney, New South Wales, Australia Firesoft People Full timeApplication Support Engineer We are a leading technology company specializing in cutting-edge solutions for businesses across various industries. With our commitment to innovation and excellence, we have established ourselves as a trusted partner for our clients' IT needs. Our team consists of dedicated professionals who work collaboratively to deliver...
-
Application Support Engineer
2 months ago
Sydney, Australia Firesoft People Full timeApplication Support Engineer We are a leading technology company specializing in cutting-edge solutions for businesses across various industries. With our commitment to innovation and excellence, we have established ourselves as a trusted partner for our clients' IT needs. Our team consists of dedicated professionals who work collaboratively to deliver...
-
Application Security Consultant
6 days ago
Sydney, New South Wales, Australia Commonwealth Bank Full time_We are __one of the best and most advanced Cyber Security teams in Australia. _- _Together we can __contribute to protecting the group, its customers and community _Your business:The Technology division delivers the group's information technology and banking operation functions to ensure the highest levels of customer service through world-class process...
-
Application Production Support
6 days ago
Sydney, New South Wales, Australia ITCS Group Full timeITCS Group is an IT Managed Services, Outsourcing and Talent-Sourcing company. We provide customised IT Consulting Solutions, Project Management, IT resourcing and on/off-shore Application Development Services across the Asia Pacific region. With offices strategically located in Hong Kong, Tokyo, Singapore, Sydney, and Mumbai. ITCS Group is the preferred...
-
Application Support – AWS
1 month ago
Sydney, Australia M&T Resources Full timeSydneyIT & Telecomms Help Desk / SupportExcellent remuneration packageIconic Australian finance company, large project and dynamic teamHigh levels of flexibility, Sydney CBD and WFHApplication Support – AWSThe Company:This iconic Australian Financial Services Company has a renowned global reputation and is known to be one of Australia’s premier...
-
Application Support – AWS
3 weeks ago
Sydney, Australia M&T Resources Full timeSydneyIT & Telecomms Help Desk / SupportExcellent remuneration packageIconic Australian finance company, large project and dynamic teamHigh levels of flexibility, Sydney CBD and WFHApplication Support – AWSThe Company:This iconic Australian Financial Services Company has a renowned global reputation and is known to be one of Australia’s premier...
-
Application Support – AWS
6 days ago
Sydney, New South Wales, Australia M&T Resources Full timeSydneyIT & Telecomms Help Desk / SupportExcellent remuneration packageIconic Australian finance company, large project and dynamic teamHigh levels of flexibility, Sydney CBD and WFHApplication Support – AWSThe Company:This iconic Australian Financial Services Company has a renowned global reputation and is known to be one of Australia's premier...
-
Consultant, Applications Development
2 weeks ago
Sydney, Australia IAG New Zealand Full timeHave meaningful impact as a **Applications Development Consultant** Join the largest insurance group in Australia and New Zealand. **Your role** We are looking for a Back-end Developer with can-do attitude, curious and a team player to join our Customer Loyalty Platform (CLP) within the Direct Insurance Australia (DIA) Division. The CLP helps to build on...
-
Full Applications Consultant
2 months ago
Sydney, Australia Valor Recruitment Full time705/12 Century Circuit, Norwest 2153 P: 1300 393 061 ACL: 508422, ABN 81 615 639 015 **Position Title**: Full Applications Consultant **Department /Section**: Inbound Service Centre (IBS) **Reports to**: Operations Manager - IBS **Supervision of**: Nil **Employment Terms**: Permanent Full Time **Hours of Work**: Core hours of Operation are: Days of...
-
Application Packaging Consultant
2 weeks ago
Sydney, Australia Wipro Revolution IT Full timeContract / Permanent role - Remote work environment - Must have SCCM and Intune background. **ABOUT US** **The Role**: We are seeking an experienced Application Packaging consultant/ SCCM Engineer with strong experience in Intune background. **Location** - Brisbane / remote work environment. **Primary Skills**:SCCM, Intune **Job Responsibilities/ Skills...
-
Application Support Consultant
2 weeks ago
Sydney, Australia The Recruitment Company Full time**The Opportunity** With enterprise clients on board and more looking to sign up, business is booming for this successful Software Company. Due to continued growth, a new opportunity has been created for a talented L2/L3 Support Engineer. This role will see you work in a friendly and passionate team working on providing support to customers, troubleshooting...
-
Application Support Consultant
5 days ago
Sydney, New South Wales, Australia The Recruitment Company Full timeThe OpportunityWith enterprise clients on board and more looking to sign up, business is booming for this successful Software Company. Due to continued growth, a new opportunity has been created for a talented L2/L3 Support Engineer. This role will see you work in a friendly and passionate team working on providing support to customers, troubleshooting and...