Service & Experience Design Principal

4 weeks ago

Macquarie Park, Australia DXC Technology Full time

DXC Consulting’s Experience Design team plays a critical role in enabling our clients to transform their digital landscape. Through a human-centric approach, our team partner with major corporate and government clients to co-create, implement and embed innovative and effective strategies and organisational change designed to bring their vision and technologies to life. How would you like to join our team and grow personally and professionally while gaining valuable experience in a fast-paced environment?

We are looking for a Principal Service & Experience Designer to join our team. You would join a passionate team of over 30 working from across Australia.

This role will be based in Sydney and the incumbent will work a hybrid mix of in the DXC office in Ultimo to collaborate and drive team engagement, customer visits when required, and from home to allow you to better balance your life.

**What will keep you busy**:

- Plan and drive the design process for the development of products and services
- Design the end-to-end products and services, from ideation through to delivery, sustainment and improvement
- Analyse and make decisions based on insight, user research and business requirements
- Create products and services that are contemporary, sustainable and meet web standards to help our clients succeed and gain the competitive edge
- Understand and cater for the user base to ensure accessibility and optimal experiences for clients and their users
- Develop and maintain documentation to articulate the service environment and the design, including service blueprints, user journeys and hybrid maps
- Be a communication bridge between our clients and other design team members, and internal development teams
- Provide guidance and monitor and assist other design team members to follow the service design and delivery process where necessary
- Participate in other activities to improve the service design of the product and other process alignment

**What you will bring to the role**:

- A minimum of 5 years’ experience in a Service Design or Experience role (in a client-facing environment)
- Good knowledge of service design delivery processes and Human Centred Design principles
- Ability to compose and manage service design artifacts for each phase of the service design delivery process
- Well-versed in working in agile design and delivery teams
- Exceptional communication skills with demonstrated ability to communicate effectively with both a technical audience and business users.
- Good at presentation, time management and client relationship building

**Our culture and benefits**:
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

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