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Intake and Service Implementation Manager

4 months ago

Melbourne, Australia Independence Services VIC Full time

**Intake and Service Implementation Manager**

**Permanent leadership role**

Like to **make a difference in the lives of people with disability and their families**? Join us in

providing the highest standard of care for clients.

At Healthscope Independence Services, we’re dedicated to helping people living with a disability to get the most out of life. We’re on the lookout for a leader who shares our passion to **join our enthusiastic and dedicated team**.

With more than 29 years in disability support, every day across Australia we provide a positive and nurturing environment that assists people to achieve their goals.

Our people are at the heart of everything we do. Along with providing quality care, we work together to create **positive, memorable experiences** for our clients and their families.

**Sound like you?**

Join us in creating a dynamic client experience as we grow our business.

**What your role will look like**
- The first point of contact for all enquiries and information regarding referrals to potential clients of HIS
- Determine clients’ eligibility for HIS accommodation services and provide high quality, individualised and tailored engagement with our participants who are navigating the NDIS
- Oversight and coordinate our client referral process end to end from the point of enquiry to the timely intake into their new home
- Responsible for the management of vacancies and partnering with the operations team on suitable admissions
- Build strong relationships with multiple stakeholders to promote HIS services and capitalise on future business opportunities
- Work with our partners to ensure funding packages are optimised to enable best practice care and support
- Optimise staff resources to meet client needs
- Continuously improve and review our approach to intake and to ensure the approved level of funding for our clients continues to support the care of our clients

**Why work with us?**

At Healthscope Independence Services, we’re committed to supporting the people who support others. We encourage continuous professional development and **will support you to grow and flourish**.

We offer a range of benefits including:

- Work life balance
- Further training and upskilling
- Career development opportunities
- Discounted health insurance
- Discounted gym membership

**Ready to make a great career move?**

Bring your commitment to exceptional client service and your passion for supporting others to an organisation where they’ll be valued. Your high levels of integrity and reliability will build trust with clients and colleagues. Your positive contribution will be recognised and appreciated.

You’ll need a Certificate IV in Disability, Community Services or Aged Care, a thorough working knowledge of NDIS and Disability legislation, service standards and social policy. Also, a minimum 4 years’ experience in the disability/community services sector.

**Join our **team**

Applications close **25 April 2023**

If you’d like to find out more, contact Gaye Sheppard 0400 102 621.

If you’re successful, we’ll ask you to share a few more things, including your immunisation status (including COVID), NDIS worker screening check, driver’s license, and first aid and CPR certificates. To work with us, you must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa.

Healthscope is an equal opportunity employer supporting diversity in our workforce. We encourage women, people of Aboriginal and Torres Strait Islander heritage and people of culturally diverse backgrounds to apply.