Service Advisor

2 weeks ago

Rockingham, Australia Eagers Automotive Full time

Permanent Full time position
- Friendly & Supportive team environment | Ongoing Training & Support
- Come and start your journey at Challenger Ford with this exciting brand

**Challenger Ford** is currently looking for a highly motivated and passionate individual to join our service team as a
**Service Advisor** role, based in Rockingham

At
**Challenger Ford** we are proud to say we are the leading Ford dealership in WA, a commitment of providing the best possible customer service at all times. We are able to do this by providing our team a supportive environment where we embrace our differences and welcome everyone to join us today

Reporting to the Service Manager, you will be responsible for booking, greeting, and managing daily customer relations for the dealership’s service department.

**This includes the following**:

- Answering customer enquiries regarding their vehicles service
- Seeking approval for additional service work found during vehicle inspections
- Ensuring all customer requirements & commitments are met in a timely manner
- Build relationships with customers and internal stakeholders for long term business success
- Delivery quality customer service focusing on win, win outcomes for our guests

***

The Service Advisor role is strongly customer-service focussed, as well as having elements of sales, and automotive knowledge. Therefore, a background in these fields would be highly advantageous but not essential.

**About you**:
If you are someone that takes pride in their customer service skills, values reliability and efficiency with a positive ‘can do’ attitude, then we are looking for you

You will ideally possess:

- Experience within a Service Advisor role is preferable
- General understating of a vehicle’s components & functionality
- Keenness to learn and grow with the Ford Brand
- Desire to deliver exceptional customer service
- Operate with a high level of Integrity
- Solid interpersonal skills
- Have an appetite for on-line learning and product training with Ford

We are looking for a passionate individual with exceptional customer service skills. We are willing to train the right person with the right attitude.

**The Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Challenger Ford Rockingham **is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and would love to hear from you if the above details resonate with you For a confidential discussion about the role, please contact Sean Wight-Picken on 0451 064 568

Eagers Automotive - Moving together.

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