Service Delivery Manager

4 weeks ago

Auburn, Australia Inmarsat Full time

**Company Description** About Us**

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
**Job Description** What you'll Do**

The Service Manager is responsible for overseeing and ensuring the highest level of service quality and customer satisfaction for our government clients. The Service Manager plays a pivotal role in:

- Developing & managing non-standard and/or bespoke solutions/services
- Ensuring the quality of the services/solutions provided exceeds client expectations
- Problem Management

**The day-to-day**

Some key responsibilities of the Service Manager are:

- Managing and optimising a portfolio of bespoke services/solutions
- Working closely with sales, commercial, and client teams to understand specific requirements
- Working closely with operations teams to define, develop, and deliver tailored bespoke services/solutions.
- Ensuring systems, procedures, and methodologies are in place to support outstanding delivery of bespoke service/solutions
- Monitoring service incidents and support escalations, both internally and externally.
- Performing trend analysis and developing, owning and driving general service improvement plans.
- Resolving escalated customer specific service desk issues and improving service methodologies to increase service desk productivity and performance.
- Establishing and leading regular customer service reviews
- Monitoring service levels to ensure that service delivery metrics are tracked and reported and are being met.
- Monitoring departmental issues and implementing corrective action where necessary to avoid reoccurrence.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships.
- Providing regular updates to G2 management and internal stakeholders on customer satisfaction and any issues or challenges that need to be addressed.
- Driving revenue assurance and liaising with the business to ensure accurate invoices are generated in-line with the bespoke offering
- Maximising business development opportunities with Account teams

**Qualifications** What you'll Need**
- Have a deep understanding of service management principles, frameworks (such as ITIL), and best practices. This includes Incident management, change management, problem management, and service level management.
- Have strong interpersonal and communication skills to build and maintain relationships with stakeholders. They need to be able to understand requirements, manage expectations and ensure stakeholder satisfaction.
- Possess leadership qualities to guide and motivate teams. This includes the ability to lead without authority, to delegate tasks, to provide clear directions and to inspire collaboration and teamwork.
- Possess strong project management skills and the ability to oversee multiple initiatives at the same time. They need to be able to plan, organise, and coordinate resources, timelines and deliverables.
- Be skilled at analysing complex situations, identifying problems, determining root causes and proposing effective solutions. They need to be able to think critically and make decisions quickly to address service/solution related challenges.
- Have a continuous improvement mindset. They need to be able to proactively identify areas for improvement, implement process enhancements, and drive efficiency in the services/solutions managed.
- Must have a suitable background to qualify and maintain UK security Clearance (SC)

**What Will Help You On The Job**

The Service Manager:

- Should understand budgeting, cost management, and financial planning to ensure that solutions/services stay align to financial goals.
- Should have a broad technical understanding of satellite telecommunications processes, systems, infrastructure and technologies.

**Additional Information**
You must be eligible to work in this location advertised.

**EEO statement**

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

  • Service Delivery Manager

    1 week ago

    Auburn, Australia Inmarsat Full time

    Company Description About Us**One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act...

  • Delivery Manager

    4 weeks ago

    Auburn, Australia Abergeldie Complex Infrastructure Full time

    **ABOUT US** Abergeldie is a locally owned contractor with over 25 years’ industry experience in Australia and New Zealand. We design and deliver projects in the Water, Bridges, Transport, Underground, Energy and Remediation industry sectors. Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail infrastructure,...

  • Dry Fire Service Manager

    5 days ago

    Auburn, Australia Astrum Recruitment Full time

    National fire company, Work with a range of high-profile clients - Must have quoting, estimating exp for Fire Services & Install - Friendly and supporting Fire Service team - High staff retention **ABOUT THE COMPANY** Our client is a growing national company that operates in the Building Services space. The company **value their employees and support them...

  • Dry Fire Service Manager

    1 week ago

    Auburn, Australia Astrum Recruitment Full time

    National fire company, Work with a range of high-profile clients Must have quoting, estimating exp for Fire Services & Install Friendly and supporting Fire Service team High staff retentionABOUT THE COMPANYOur client is a growing national company that operates in the Building Services space. The companyvalue their employees and support them to develop their...

  • Delivery Driver

    2 weeks ago

    Auburn, Australia Big Event Picnic Tables Full time

    **About us** Big Event Picnic Tables, We are a family owned and run business that supplies outdoor furniture to events all over Melbourne and Sydney. Our clientele includes some of the largest events in Australia, think Australian Open, Spring Racing Carnival, Melbourne GP and many music festivals. The business started from our backyard, fast forward 10+...

  • Delivery Driver

    1 week ago

    Auburn, Australia Big Event Picnic Tables Full time

    About usBig Event Picnic Tables, We are a family owned and run business that supplies outdoor furniture to events all over Melbourne and Sydney. Our clientele includes some of the largest events in Australia, think Australian Open, Spring Racing Carnival, Melbourne GP and many music festivals. The business started from our backyard, fast forward 10+ years we...

  • Battery Delivery Driver and Roadside Assistant

    2 weeks ago

    Auburn, Australia My Battery Plus Full time

    My Battery Plus is a leading supplier of high-quality batteries with a customer base that spans across Sydney. We are passionate about energy solutions, dedicated to delivering exceptional service, and committed to empowering our employees to reach their full potential. We are currently seeking a diligent, reliable, and customer-focused Delivery Driver and...

  • Battery Delivery Driver and Roadside Assistant

    4 weeks ago

    Auburn, Australia My Battery Plus Full time

    My Battery Plus is a leading supplier of high-quality batteries with a customer base that spans across Sydney. We are passionate about energy solutions, dedicated to delivering exceptional service, and committed to empowering our employees to reach their full potential. We are currently seeking a diligent, reliable, and customer-focused Delivery Driver and...

  • Battery Delivery Driver and Roadside Assistant

    1 week ago

    Auburn, Australia My Battery Plus Full time

    My Battery Plus is a leading supplier of high-quality batteries with a customer base that spans across Sydney. We are passionate about energy solutions, dedicated to delivering exceptional service, and committed to empowering our employees to reach their full potential.We are currently seeking a diligent, reliable, and customer-focused Delivery Driver and...

  • Business Services Manager

    3 weeks ago

    Auburn, Australia Abergeldie Complex Infrastructure Full time

    **About Us** Abergeldie is a locally owned contractor with over 30 years’ industry experience in Australia and New Zealand. We design and deliver projects in the Water, Bridges, Transport, Underground, Energy and Remediation industry sectors. Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail infrastructure,...

  • Business Services Manager

    1 week ago

    Auburn, Australia Abergeldie Complex Infrastructure Full time

    About UsAbergeldie is a locally owned contractor with over 30 years' industry experience in Australia and New Zealand. We design and deliver projects in the Water, Bridges, Transport, Underground, Energy and Remediation industry sectors.Projects include dams, bridges, tunnels, water and wastewater treatment process facilities, rail infrastructure, mining...

  • Internal Sales/ Customer Service

    2 months ago

    Auburn, Australia Grand Metal Full time

    **Job Summary** Grand Metal is a leading commercial and architectural building material whole seller and is seeking an Internal Sales / Customer Service person to join an existing team. We are based at Wetherill Park, focusing on providing quality building material products and services to our consumers. The company has grown to be a leader in both...

  • Coordinator Engineering Services

    2 weeks ago

    Auburn, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused...

  • Customer Service and Admin

    2 weeks ago

    Auburn, Australia Polyaire Air Conditioning Products Full time

    **Be a vital part of a progressive and fast-growing international Company**: - **A full-time role, Fortnightly pay**: - ** Friendly workplace** **About POLYAIRE** **Polyaire Pty Ltd** is an international manufacturer of quality equipment of HVAC systems supplying air filters, insulated flexible ducting, air grilles and vents, and fittings. Established in...

  • Supply and Distribution Manager

    4 days ago

    Auburn, Australia AUS International Business Pty Ltd Full time

    **About the Role** Duties and Responsibilities of this position include: - Implementing and reviewing policies, programs and procedures concerning purchasing and exporting; - Managing stock control: storage, retrieval, and timely delivery of goods; shipment loading & transferring; document recording and data entry into system; - Ensuring safe, efficient...

  • Coordinator Engineering Services

    1 week ago

    Auburn, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.Our people are focused on...

  • Customer Service Assistant

    4 weeks ago

    Auburn, Australia Bacchus Wine Merchant Full time

    **Administration Assistant | Customer Service** **About the Business**: Bacchus Wine Merchant is a well-respected wine distribution company, representing premium wineries from Australia and around the world. Over the past 20+ years, we have worked tirelessly, bringing thousands of venue partners together with our network of premium domestic and...

  • Customer Service Assistant

    2 days ago

    Auburn, Australia Bacchus Wine Merchant Full time

    **Administration Assistant | Customer Service** **About the Business**: Bacchus Wine Merchant is a well-respected wine distribution company, representing premium wineries from Australia and around the world. Over the past 20+ years, we have worked tirelessly, bringing thousands of venue partners together with our network of premium domestic and...

  • Ndis Operations Manager

    2 weeks ago

    Auburn, Australia MyCareer Hub Full time

    Full-Time Position - Based in Auburn - $80,000 - $90,000 per year **NDIS Operations Manager** **About our client** Our client is a national community services organisation and are a government-approved service provider of Home Care Packages and National Disability Insurance Scheme (NDIS). Our client has a clear vision to provide quality care services to...

  • Coordinator Engineering Services

    1 month ago

    Auburn, Australia Cumberland Council Full time

    Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another. Our people are focused on...