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Customer Supply Chain Manager

2 months ago

Scoresby, Australia Parmalat Australia Ltd Full time

Sydney or Melbourne location
- Flexible Work Arrangements in place,
- Work with National Grocery Retailers in managing iconic dairy brands

**About our Company**

We are Lactalis Australia

We are owned by the Lactalis Group, the world’s largest producer of dairy goods. With a range of more than 2,000 products, Lactalis is committed to playing a daily role in the health and well-being of consumers throughout the world, via the provision of nutritious dairy products - milk, cheese, yoghurt and other soft foods and beverages.

At the heart of our business locally, we have over 2,700 passionate employees, working closely and constructively with some 500 Australian farmers to produce the finest dairy products in the country.

Pillar brands such as Pauls, Oak, Ice Break, Tamar Valley Dairy, Vaalia, President and Galbani provide Lactalis Australia with a deep national footprint for growth and prosperity.
- We are a growing global company that takes great pride in who we are. We are humble, proud and resilient. Our brands, people and know how define who we are_. _We provide a workplace that delivers the opportunity to drive your development, and believe that true success comes from us_. _Collaboration, flexibility and diversity are pillars of our environment. With knowledge and experience we encourage you to make a difference_

**About the Opportunity**

The Yoghurts & Desserts (Y&D) division is looking for a Customer Supply Chain Manager who is ready to join the team to cover a parental leave position.

Reporting to the head of Supply Chain for Y&D, you will lead a team of VRP's and be the key contact for Y&D with our major customers. This role operates in a fast-paced and ever changing environment, and is constantly on the lookout for ways to improve customer service and cost.

The role can be performed from either our Sydney office in Lidcombe, or our Melbourne office in Scoresby.

Your responsibilities will include but not be limited to:

- Ongoing evaluation of KPIs to ensure performance targets are achieved. Provide visibility to the business on customer KPIs.
- Lead internal and customer collaboration efforts to ensure that our customer demand and replenishment needs are satisfied to maximize customer service in the most cost effective way.
- Work with all teams to identify root cause of issues and work with internal stakeholders on corrective actions.
- To create and maximize the information flow between the customer and Lactalis to ensure on-shelf availability.
- To work with our commercial teams to understand promotion plans in detail and to make sure these plans are executed as planned throughout the supply chain.
- To liaise with Supply Planning and Logistics/Transport team in the event of shortages or late deliveries.
- Provide the Sales and Demand Planning teams visibility, information and insights to aid forecast accuracy.

This role is best suited to someone who thrives in a rapidly changing environment, able to champion change and motivate others to respond positively, and is committed to providing exceptional customer service.

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