Wfi Client Service Consultant

4 weeks ago

Toowoomba City, Australia IAG Full time

Make a difference as a **WFI Client Service Consultant.**

Join WFI as part of IAG, the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

You’ll have a customer first approach and can build on our goal of being ‘great people to know’.

If you’re looking for the next corporate step in your customer service career, WFI is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals within the IAG family of brands, in Australia and New Zealand. We offer flexibility, an attractive work-life balance, and an engaging team environment.

You’ll be operating in a team environment and will need a high level of communication, empathy and resilience. In return, you’ll be part of an engaging team that make a difference to the local communities.

**Applications close on 1 September 2023.**

**ABOUT YOU**
- Tech-savvy and confident using multiple systems and platforms simultaneously
- Ability to make decisions and work within business guidelines and processes
- Well-developed rapport building, active listening, and communication skills
- Demonstrated ability to work autonomously, use initiative, and good attention to detail
- Underwriting and product knowledge (desirable but not necessary)
- Understanding of the general insurance industry (desirable but not necessary)

**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**Joining WFI, means you can enjoy IAG benefits including**:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off home and motor insurance
- Flexibility and support so you can live life to the full
- Work in a team who care about people and community
- Receive meaningful recognition through an award-winning system
- Keep your skills current and accredited with the IAG Academy portal

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.

**Job Types**: Full-time, Fixed term
Contract length: 12 months

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Toowoomba City, QLD 4350

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